What are the responsibilities and job description for the Front Desk Agent position at Wingate by Wyndham?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Clarify with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Qualifications
- Proven experience in a hotel environment with a strong focus on customer service and guest relations.
- Excellent front desk skills and phone etiquette.
- Knowledge of hospitality management principles is a plus.
- Ability to handle multi-line phone systems efficiently.
- Multilingual or bilingual skills are advantageous for enhancing guest experiences.
- Familiarity with night audit procedures and resort operations is preferred.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $10 - $12