Front Desk (2 morning shifts) (2 evening shifts) (Possibly One Night) Full Time

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess a strong background in hospitality management and demonstrate excellent customer service skills. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable.

Duties

• Welcome guests upon arrival and provide a friendly, efficient check-in experience
• Manage reservations, including modifications and cancellations, using multi-line phone systems
• Handle guest inquiries and requests promptly while maintaining high standards of guest relations
• Conduct night audits as required, ensuring accuracy in billing and financial transactions
• Assist with concierge services, providing information about local attractions and amenities
• Maintain the front desk area, ensuring it is clean, organized, and welcoming at all times
• Collaborate with other hotel departments to enhance guest satisfaction and resolve any issues

Skills

• Strong background in hospitality management or hotel management is preferred
• Excellent customer service skills with a focus on guest satisfaction
• Proficient in front desk operations and guest services within a hotel or resort environment
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests
• Familiarity with night audit procedures and financial reporting is an advantage
• Exceptional phone etiquette and experience handling multi-line phone systems
• Ability to build rapport with guests and address their needs professionally

Join our team as a Front Desk Agent where your skills in hospitality will shine, contributing to an outstanding guest experience!

Job Type: Full-time

Pay: From $12.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $12