Quality Supervisor

WHO WE ARE

The Wing Group is a global leader in engineered solutions for demanding environments, bringing together a portfolio of trusted brands including Wing Inflatables, Mustang Survival, Henshaw Inflatables, Patten Company, and FabTek Industries. Across defense, marine safety, law enforcement, and industrial sectors, we design and manufacture mission-critical inflatable, flotation, and survival solutions that professionals trust to perform when it matters most.

From combat-ready rigid inflatable boats and inflatable structures to life-saving flotation devices and marine apparel, our products are engineered and tested to exceed the highest standards of safety, durability, and performance. With U.S. and Canadian-based manufacturing and a collaborative, hands-on culture, The Wing Group delivers purpose-built solutions for the world’s toughest environments. Join us in advancing safety, performance, and innovation—on the water and beyond.

What We Offer

• Comprehensive benefits package, including health and dental coverage.
• A collaborative and supportive culture within a trusted, market-leading organization.
• Opportunities to make a meaningful impact by driving growth and innovation in a dynamic and evolving industry to save lives.

WHAT WE ARE LOOKING FOR

The Quality Supervisor reports to the facility Quality Manager. The Quality Supervisor has up to 15 direct reports consisting of Quality Assurance Technicians and Quality Control Inspectors.

The Quality Supervisor will lead the local Quality team, being the point of contact for local facility operations including Production, Repairs, and Warehousing.

RESPONSIBILITIES:

Quality Management System

• Collect, analyze and communicate quality data as input to support Quality Management Reviews.
• Control and maintain quality documentation and records as defined by the quality system including analyzing robustness of quality records.
• Preparing and implementing quality assurance policies and procedures.
• Creating training materials and operating manuals.

Production Quality Assurance/Control

• Leads facility Quality Assurance/Repairs teams ensuring daily tasks are completed and long-term goals are on track.
• Leads the facility Quality Control Inspectors and ensures the module are meeting production goals and throughput.
• Ensuring Quality Control Plans (i.e. inspection plans) and non-conformance actions such as production hold, stop ship or recalls are appropriate, completed and documented.
• Leads improvement of the business and production processes, identifying and resolving workflow and quality issues.
• Implementing continuous improvement by addressing and discussing issues and solutions with Stakeholders and Superiors.

Regulations, Standards and Approvals

• Ensure Quality teams are conducting Product, Material, RTV receiving processes in a timely manner to meet business needs
• Liaises with third party Inspectors/QA Representatives during inspections.  Reconciles any problems or concerns and/or initiates corrective actions.

Supplier Quality

• Liaise with Purchasing department, and Suppliers regarding non-conformances found during incoming inspections or use of material in production.
• Cooperate with Corporate Quality and Supply Chain departments to administer incoming quality control activities for outsourced products/purchased assemblies.

Non-Conformance and Corrective Action

• Manage Issue Management program - including Non-Conformance Reports (NCRs) and Corrective and Preventative Action (CAPA) Reports - ensuring investigation, root cause analysis, and actions have been identified and documented, are on track, and completed.
• Work directly with Manufacturing operations to resolve issues and prevent their reoccurrence.

Calibration

• Maintains and controls inspection and testing equipment as per the quality manual/procedures.
• Ensures measuring equipment at Mustang is calibrated/verified at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards.

Quality Records

• Analyze quality data to determine process conformance and failure modes, to use this data to drive action for quality improvement.

QUALIFICATIONS/EXPERIENCE

• High school diploma/GED required.
• Degree preferred.
• Professional certification in Quality Assurance is a plus.
• 5 years in Quality Assurance, Quality Control or a similar field.
• Canadian Controlled Goods and ITARs eligibility.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Good communication skills, both verbal and written.
• Good command of the English language, written and verbal.
• Burnaby facility, proficiency in Mandarin/Cantonese considered an asset.
• Jacksonville facility, proficiency in Spanish considered an asset.
• Strong computer skills including experience with Microsoft Office, Windows and Internet is required.
• Excellent data collection and analysis skills.
• Strong attention to detail.
• Solid knowledge of relevant regulatory and industry standards.
• Integrity and willingness to be the voice of quality in a fast-paced environment.
• Willing to perform all other quality related tasks with minimal supervision.
• Able to work with autotomy, finding answers/solutions with colleagues and driving actions to completion with efficiency.
• Require strong cooperation, interpersonal and conflict resolution skills.
• Ability to train others.