What are the responsibilities and job description for the Field Installation Supervisor position at Windowrama Enterprises Inc.?
Position OverviewThe Field Installation Supervisor plays a critical role in our post-sale operations and overall customer satisfaction. This position is responsible for ensuring accurate field measurements, confirming orders meet installation specifications, and overseeing 1099 subcontractors to ensure all installations meet company and industry standards. The ideal candidate is detail-oriented, customer-focused, and takes pride in delivering high-quality workmanship.Why Join UsMake an immediate impact on customer experience and installation qualityLead crews, own your projects, and see results every dayWork for a company that values professionalism, safety, and pride in workmanshipKey ResponsibilitiesVisit residential customer sites to accurately measure window, door, and sliding glass door openingsEnsure all orders meet required installation specifications, including complete material and labor requirementsProvide accurate measurements and assessments to support pricing and ordering processesReview installation plans and processes with customersGuide and oversee installation crews to ensure compliance with company and industry standardsCoordinate with the installation scheduling department to support timely installationsPerform routine job site inspections and final walkthroughs with customersComplete punch-list items, obtain signed project completion forms, and collect final balancesAssist the accounting department with collecting outstanding balances as neededPerform light service work when requiredEnsure contractors maintain safe job sites in compliance with federal, state, and local regulationsVerify all required safety training is completedConduct business with the highest ethical standardsPerformance ExpectationsMaintain a measurement and ordering error rate of less than 2�hieve 100% customer satisfaction on all installation projectsKey CompetenciesExcellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to work effectively in a fast-paced environmentProven ability to supervise, motivate, and develop teamsStrong time management skills with the ability to multitask and meet deadlinesAdvanced proficiency in Microsoft OfficeHighly detail-oriented and organized with exceptional follow-throughA top performer who instills pride in workmanship and motivates others to excelHighly motivated, flexible, professional, and positive demeanorRequired Education & ExperienceProven knowledge of window and door installation and service methodsOSHA, EPA, Installation Masters, or related certifications are a plusDemonstrated leadership experience with the ability to train and mentor othersStrong verbal and written communication skills with a customer-service mindsetAbility to ensure compliance with written safety policies on every jobLocation: Long Island, NYPhysical Requirements:The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment.WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary : $60,000 - $90,000