Customer Service Associate

Full-Time | OnsiteAre you a people-person who thrives in a fast-paced environment and enjoys being the go-to problem solver? We’re looking for a Customer Support Associate to be the friendly voice of our company and a key connection between our customers and sales team.In this role, you’ll handle incoming calls, support showroom activity, coordinate with sales staff, and help ensure our customers have a smooth and positive experience from start to finish.What You’ll DoAnswer and manage a high volume of inbound and outbound calls in a professional, timely mannerAccurately enter and track calls and customer interactions in our systemServe as a liaison between customers and the sales teamResolve customer service issues independently and efficientlyFollow up on internet leads and installationsSchedule deliveries and coordinate with customersProcess customer paymentsComplete reports and other assigned administrative tasksWhat We’re Looking ForA calm, friendly communicator who enjoys helping othersStrong multitasking skills and the ability to work in a fast-paced environmentHighly organized with great attention to detail and follow-throughComfortable working independently and taking ownership of tasksA positive, professional attitude with a strong work ethicSomeone who takes pride in their work and contributes to a team-oriented environmentQualificationsHigh School Diploma or equivalentProficiency with computers, including Microsoft Office and Google toolsExperience with IBM AS400 is a plusPrior call center or customer service experience preferredWork Environment & Physical RequirementsOffice-based role in a professional, supportive environmentRegularly required to talk, hear, and move throughout the officeWhy Join Us?Be part of a customer-focused team where your work makes an impactGain hands-on experience supporting sales and customer operationsWork in a collaborative environment that values professionalism and growthSchedule: Monday-Friday; 9:30am-6:00pmHourly Rate: $18-$20If you enjoy helping customers, staying organized, and being an essential part of a growing team, we’d love to hear from you.Apply today and take the next step in your customer service career!WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Salary : $18 - $20