Attendant

DUTIES:

• Provides high level of guest service.
• Completes and corrects minor slot machine malfunctions such as and not limited to: Bill acceptor jams, paper jams, paper outs, open doors, etc.
• Processes and pays out jackpots.
• Assures that all areas are operating properly.
• Makes change for customers.
• Assists in resolving customer complaints/disputes with conflict resolution.
• Always uses proper skills i.e.: respect, patience attentiveness, etc. when dealing with guests.
• Able to multitask efficiently in a high paced environment.
• Helps to maintain cleanliness of the gaming floor.
• Communicate and interact with all customers in a professional manner.
• Effectively works and communicates with other departments to resolve problems and expedite work or services.
• Interprets, communicates, and enforces work procedures and company policies.
• Ensures compliance with all MICS, procedure, policies of the slot department and all other departments slot attendants interacts with.
• Supports casino management team in development of customer business by being involved in brainstorming, suggesting ideas, and solutions and providing ongoing feedback.
• Practice, and maintain confidentiality, at-all-times.
• Works effectively with all casino personnel.
• Attends all mandatory trainings.
• All other duties as assigned.

EXPERIENCE/QUALIFICATION REQUIREMENTS:

• Computer literacy is a must.
• Attendance at all trainings and opportunities offered such as CPR/First Aid, MICS, etc. is mandatory.

CONDITIONS OF EMPLOYMENT:

• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License.
• Must be able to work in a secondhand smoke environment
• Must be able to stand for long periods of time.
• Must be able to be mobile throughout the casino for duration of shift.
• Must be able to obtain and maintain a Gaming License.

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.