What are the responsibilities and job description for the Associate - Hotel Front Desk position at Wind River Hotel and Casino?
DUTIES AND RESPONSIBILITIES:
- Responsible for providing documentation for the finance department.
- Follow all policies and procedures.
- Ensure proper room allocation.
- Register and check guests in.
- Confirm relevant guest information.
- Verify guest’s payment method.
- Verify and imprint credit cards for authorizations.
- Issue room keys and direct guests to their rooms.
- Maintain clear and accurate records of guest room bookings.
- Compute all guest billings, accurately post charges to guest rooms and house accounts.
- Receive and transmit messages for guests.
- Retrieve mail, packages, and documents such as faxes for guests.
- Listen and respond to guests queries and requests both in-person and by phone.
- Provide accurate information about local attractions and services.
- Communicate with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
- Complete and maintain any incident reports, daily activity reports or other requested by management.
- Close guest accounts and check guests out.
- Review account charges with guests during the check-out process.
- Process accurate payment of guest accounts.
- Inform housekeeping when rooms have been vacated and are ready for cleaning.
- Monitor visitors to the hotel.
- Enforce rules and policies of the hotel.
- Maintain a neat and orderly front desk and reception area.
- Practice and always maintain confidentiality
- Attend all mandatory meetings
- All other duties assigned
REQUIREMENTS:
- Ability to read, write, and speak English clearly.
- Must be able to walk and stand for long periods of time (up to 8 hours)
- Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends
- Must be 18 at time of hire.
- Must be able to demonstrate their US work authorization during the employment verification process.
- Must be able to pass a background investigation.
- Must be able to pass a pre-employment Drug Test.
- Must have a valid Wyoming Driver’s License
- Must be able to obtain and maintain a Gaming License.
EMPLOYEE BENEFITS:
- Health Insurance: Employee is eligible to apply within 60 days of initial hire.
- Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
- Retirement plan with a 4% match, must complete 90-day probation period.
- Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
- Employer Paid Basic Life Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.