What are the responsibilities and job description for the Room Attendant position at Wind Creek Hospitality?
Description
Job Overview:
The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Job Overview:
The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
- Projects a positive image
- Greets all guests
- Cleans up to 15 room credits per shift
- Re-stocks guestroom amenities
- Re-stocks supplies in housekeeping carts
- Segregates dirty or damaged linen and terry items
- Recovers lost-and-found items
- Disseminates information to guests regarding the property, hotel, promotions, etc.
- Performs turndown service (2nd shift)
- Performs routine maintenance on vacuum cleaner
- Keeps storage areas and carts clean and orderly
- Works safe by observing safety rules and wears proper equipment
- Other duties & responsibilities as assigned
- High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
- Must be nineteen (19) years of age or older
- Good verbal communication skills required (skills test will be administered)- required
- Six (6) month’s experience as a room attendant in a hotel/resort- preferred
- Must be able to lift and carry up to fifty (50) lbs
- Ability to work in areas containing dust or on high floor; occasionally kneels, climbs, and crawls to work in difficult positions
- Must successfully pass job interview, including a guest service audition
- Must be able to stand and walk for entire shift
- Must be able to work effectively in a fast paced, high volume environment
- Must be able to operate standard office equipment - phones, computers, etc.
- Must be in good physical condition and able to pass a physical fitness test if administered
- Willing and able to work odd or irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.