What are the responsibilities and job description for the IT Tech I position at Wind Creek Hospitality?
Description
Job Overview: 7am-5:30pm (Shift subject to change based on business needs.)
The IT Technician Iassistsother IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.
Purpose:
Our genuine engagement and positive energy provide guestsan escapefrom their routine into ourexciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right,have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, andfocuson ourcustomer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO ofWind Creek Hospitality.
Job Overview: 7am-5:30pm (Shift subject to change based on business needs.)
The IT Technician Iassistsother IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.
Purpose:
Our genuine engagement and positive energy provide guestsan escapefrom their routine into ourexciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right,have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, andfocuson ourcustomer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Answerstechnical questions, resolve user complaints, research issues,assistthe ITDepartmentwith the maintenance of all application systemshardware and software
- Maintainssecurity and back-up procedures for all application systems
- Assistswithsoftware and hardware installation/upgrades
- Effectively troubleshootsuser problems with application software and hardware
- Primarily focuseson Level I - II (user, technician) applications support
- Preparessystems documentation; communicate issues back to level II, IT management vendor support personnel and end users
- Identifies“quick fix” requirements to the Supervisor,utilizingquality assurance and application testing
- Participatesin the on-call rotation.On-call hours are between 12am– 8am.
- May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
- Other duties & responsibilities as assigned
- High School diploma or GEDrequiredor currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- A Certification-preferred
- Musthave a sound knowledge ofcomputer software and hardware (askillstest willbe administered)
- A thorough understanding of Software Applications and professional business processes
- Ability to think logically and troubleshoot technical issues from discovery to root cause
- Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear,conciseand understandable manner to technical and non-technical individuals
- Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel andparticipatein training as recommended orrequired
- Must have aTribal Gaming License(or the ability to obtain andmaintaina license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO ofWind Creek Hospitality.