What are the responsibilities and job description for the Scheduling Specialist position at Wilson's Refrigeration & AC Service, Inc.?
Scheduling Specialist
We're hiring for Pomaria SC
$14-$20 hourly (based on experience)
Full-Time | Monday-Friday | 8:00 AM-5:00 PM. A 7:30 AM start may be needed once or twice weekly, with some overtime in busy season
Join Wilson's Refrigeration & Air as a Scheduling Specialist and play a key role in coordinating daily service operations for a trusted HVAC and refrigeration company that has proudly served the Midlands for nearly 40 years.
What We're Looking For
- Previous scheduling, dispatching, or customer service experience is preferred
- Experience in the HVAC, plumbing, electrical, or other service trades is a plus
- Good multitasking and organizational abilities
- Excellent verbal and written communication skills
- Comfortable using computer
- Experience with any scheduling software is a plus
- Positive attitude
- Ability to perform well in a fast-paced office environment
Main Responsibilities
- Schedule and coordinate daily service appointments
- Assign technicians based on availability, location, and priority
- Communicate with customers regarding appointment times and updates
- Adjust schedules throughout the day to accommodate emergencies and changes
- Work closely with technicians and office staff to maximize efficiency
- Maintain accurate scheduling records and customer information
- Deliver outstanding customer service over the phone and by email
Benefits Package
- Medical insurance
- Optional dental coverage
- Optional vision coverage
- 401K program with a 3% company match
- Two weeks of paid vacation
- 6 paid holidays
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $14 - $20