What are the responsibilities and job description for the OUTSIDE SALES ACCOUNT MANAGER position at Wilson Lumber Company?
Role Summary:
The Outside Sales Account Manager is responsible for selling lumber and building materials to local builders and remodelers while building and maintaining strong customer relationships. This role requires a proactive sales approach, technical knowledge of construction materials, and the ability to manage the sales process from start to finish. The OSAM will act as a strategic partner to customers, providing material estimates, job site visits, and expert consultation to ensure project success.
Scope of the Position:
The OSAM will be based at the Fairview, TN site and is required to travel to job sites at least 50% of the time. Success in this role requires a high level of autonomy, strong relationship-building skills, and the ability to provide solutions that align with customers' needs and the company's strategic goals.
Responsibilities:
Sales & Customer Management
- Sell lumber and building materials, ensuring customer needs are met with quality products and solutions.
- Develop and maintain relationships with builders, remodelers, and key decision-makers.
- Conduct regular job site visits to ensure project requirements are met and identify new opportunities.
- Generate accurate material estimates and provide recommendations based on project specifications.
- Serve as the primary point of contact for customer inquiries, ensuring excellent service and prompt issue resolution.
Business Development & Growth
- Identify and cultivate new customer relationships to expand the client base.
- Develop and execute a personal sales growth plan aligned with Wilson Lumber’s business objectives.
- Work closely with Inside Sales and Counter Sales teams to coordinate sales efforts and maximize opportunities.
- Leverage CRM tools (e.g., BisTrack) to track sales activity, manage accounts, and forecast business opportunities.
Operational & Administrative Duties
- Manage the entire sales process, from quoting to order fulfillment, ensuring a smooth customer experience.
- Stay updated on industry trends, building codes, and material specifications to serve as a knowledgeable resource.
- Read and interpret blueprints and project plans to provide accurate take-offs and estimates.
- Ensure all sales activities align with company SOPs, pricing policies, and strategic goals.
- Provide backup for Counter Sales and coordinate with Outside Sales team members when needed.
Position Qualifications
Skills & Competencies
- Strong interpersonal and communication skills to effectively engage customers and internal teams.
- Proven ability to negotiate and close sales while maintaining long-term customer relationships
- Detail-oriented with strong multitasking and problem-solving skills.
- Self-motivated and able to work independently with minimal supervision.
- Ability to read and interpret blueprints and material estimates.
- Experience using CRM or ERP systems (BisTrack knowledge is a plus).
Education and Experience
- Preferred: Bachelor’s degree in business, Sales, or Construction Management.
- Required: Minimum of 3 years of B2B sales experience, preferably in building materials or construction.
- Knowledge of construction and lumber products is a strong plus.
Physical Requirements
- Sit, Stand, Walk frequently.
- Adapt to various environments including production
You will be expected to follow any additional job-related instructions and perform other job-related duties as requested by management.