What are the responsibilities and job description for the FIELD SERVICE TECHNICIAN position at Wilson Lumber Company?
Role Summary:
The Installer is primarily responsible for on-site service and repair of doors and windows, based on an assigned schedule. Additionally, they are responsible to ensure that all product testing, troubleshooting, and repair are completed properly, to the satisfaction of our customers, and in accordance of manufacturers specifications.
Scope of the Position:
The Installer will be located at the Huntsville, AL site, but will be responsible for performing installs and repairs off-site. This position requires up to 75% travel to job sites.
Responsibilities:
Responsibilities expected of this position include, but are not limited to, the following:
- Warranty work related to millwork products
- Installed sales & service of doors & windows
- Showroom support (assembling displays, etc.)
Position Qualifications:
- Trim carpentry experience;
- Knowledge of and experience using power tools including skill saw, miter saw, jigsaw, etc.;
- Proficient with computers including Microsoft Office Suite (BisTrack and Asana experience a plus);
- Clean driving record;
- Demonstrated customer service and interpersonal skills;
- Strong analytical skills;
- Effective written and verbal communication/presentation skills;
- Demonstrate initiative and reliability with minimal supervision.
- Detail oriented
- Demonstrated ability to multi task in a dynamic environment
Education and Experience:
- 2-3 years trim carpentry experience
- 2-3 years customer service experience
Physical Requirements:
- Sit, Stand, frequently
- Ability to climb a ladder
- Ability to lift and carry up to 100 lbs.
You will be expected to follow any other job related instructions and to perform other job related duties as requested by management.