What are the responsibilities and job description for the Loan Operations Specialist II position at Wilson Bank & Trust?
Location: Lebanon, TN
Job Summary
The Loan Operations Specialist II verifies the integrity, accuracy, and compliance of loan records by performing post-closing reviews of system data and supporting documentation. This position validates loans are properly booked, collateral is correctly coded and perfected, and required documents are complete, indexed, and compliant with internal policies and regulatory standards. The Loan Operations Specialist II serves as a quality control checkpoint between loan closing and loan servicing, working to mitigate risk, support audit readiness, and maintain operational excellence across the loan lifecycle. This position reports to the Manager, Loan Operations and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Job Duties And Responsibilities
Perform post-closing reviews of new and renewed loan packages, verifying completeness and accuracy of loan records
Review promissory note, credit approval and core system to verify consistency of loan terms
Complete lien perfections including real estate, UCC filings, titles, and stock and CD holds
Enter and clear documentation and collateral exceptions
Verify loan documents are properly imaged and indexed in document management system
Monitor insurance documentation for collateral, partnering with third party vendor to force place insurance as needed
Respond to internal inquiries via phone and ticketing systems regarding documentation and system discrepancies
Assist with internal control documentation and support audit readiness as needed
Collaborate with processors, underwriters, and servicing teams to resolve documentation issues
Support process improvement efforts
Stay abreast of all procedures and processes related to lien perfection, UCC filings, titles and stock and CD holds
Identify and assist with implementation of process improvements
Assist with special projects
Cross train with members of Loan Operations to develop additional knowledge and skills
Maintain professional and technical knowledge by attending educational workshops, and reviewing professional publications
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned
Required Qualifications
High school diploma or GED
Associate’s degree in finance, business, or a related field preferred
3 years of experience in banking, loan operations, or loan documentation preparation
Familiar with loan processing systems, banking regulations, and compliance standards
Knowledge of banking compliance (e.g., BSA/AML, CIP)
Proficient with loan documentation platforms
Proficient with Microsoft Office and other standard software applications
Strong attention to detail and organization skills
Ability to work independently and collaboratively in a fast-paced environment
Excellent verbal and written communication skills
Excellent interpersonal, critical thinking and problem-solving skills
Customer service orientation and ability to resolve issues effectively
High standards for integrity, honesty, and work ethic
Commitment to service excellence
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-starter, positive and enthusiastic with a desire to exceed expectations
Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others
Willing to grow and be challenged
Job Summary
The Loan Operations Specialist II verifies the integrity, accuracy, and compliance of loan records by performing post-closing reviews of system data and supporting documentation. This position validates loans are properly booked, collateral is correctly coded and perfected, and required documents are complete, indexed, and compliant with internal policies and regulatory standards. The Loan Operations Specialist II serves as a quality control checkpoint between loan closing and loan servicing, working to mitigate risk, support audit readiness, and maintain operational excellence across the loan lifecycle. This position reports to the Manager, Loan Operations and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Job Duties And Responsibilities
Perform post-closing reviews of new and renewed loan packages, verifying completeness and accuracy of loan records
Review promissory note, credit approval and core system to verify consistency of loan terms
Complete lien perfections including real estate, UCC filings, titles, and stock and CD holds
Enter and clear documentation and collateral exceptions
Verify loan documents are properly imaged and indexed in document management system
Monitor insurance documentation for collateral, partnering with third party vendor to force place insurance as needed
Respond to internal inquiries via phone and ticketing systems regarding documentation and system discrepancies
Assist with internal control documentation and support audit readiness as needed
Collaborate with processors, underwriters, and servicing teams to resolve documentation issues
Support process improvement efforts
Stay abreast of all procedures and processes related to lien perfection, UCC filings, titles and stock and CD holds
Identify and assist with implementation of process improvements
Assist with special projects
Cross train with members of Loan Operations to develop additional knowledge and skills
Maintain professional and technical knowledge by attending educational workshops, and reviewing professional publications
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned
Required Qualifications
High school diploma or GED
Associate’s degree in finance, business, or a related field preferred
3 years of experience in banking, loan operations, or loan documentation preparation
Familiar with loan processing systems, banking regulations, and compliance standards
Knowledge of banking compliance (e.g., BSA/AML, CIP)
Proficient with loan documentation platforms
Proficient with Microsoft Office and other standard software applications
Strong attention to detail and organization skills
Ability to work independently and collaboratively in a fast-paced environment
Excellent verbal and written communication skills
Excellent interpersonal, critical thinking and problem-solving skills
Customer service orientation and ability to resolve issues effectively
High standards for integrity, honesty, and work ethic
Commitment to service excellence
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-starter, positive and enthusiastic with a desire to exceed expectations
Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others
Willing to grow and be challenged