Shelter Case Manager

Meaningful Work. Lasting Impact.

At Willis Dady, we believe everyone deserves a place to call home. We're looking for a dedicated Case Manager to join our Emergency Shelter team. This role is ideal for someone who enjoys building relationships, helping individuals navigate barriers, connecting them to resources, and supporting them as they work toward safe, stable housing and long-term stability.

No two days are the same. You'll meet people where they are, celebrate successes both big and small, and play an important role in helping individuals experiencing homelessness move forward.

Why Work With Us?

At Willis Dady, you’ll have the opportunity to serve as a key member of the leadership team, influence organizational priorities, and help shape services that create lasting impact for individuals and families in our community. You’ll join a supportive, mission-driven team that values collaboration, innovation, and continuous improvement.

• Health, dental, and vision insurance
• Retirement plan with employer match
• Employer-paid life and disability insurance
• Generous PTO and personal days
• 30-day paid sabbatical after 5 years of employment
• Public Service Loan Forgiveness (PSLF) eligible employer
• Flexible work environment that values collaboration, communication, and shared responsibility.

In This Role, You Will

• Build supportive, professional relationships with individuals and families experiencing homelessness.
• Help clients identify goals, navigate barriers, and connect with community resources and services.
• Assist with housing searches, benefits, employment resources, healthcare, and other supports.
• Advocate for clients and coordinate services with community partners.
• Maintain case records and program documentation.
• Collaborate with a dedicated team committed to helping individuals move forward and achieve their goals.
• Adhere to and uphold all agency and program guidelines, policies, and procedures, with the goal of advancing and fulfilling the agency’s mission, vision, and values.

Required Qualifications:

• Bachelor's degree in Human Services, Public Administration, Nonprofit Management, Business Administration, or related field (equivalent combinations of education and experience).
• The ability to travel throughout Linn County, a valid driver’s license, and access to a reliable vehicle. All work-related travel expenses will be reimbursed by Willis Dady.
• Strong communication, organization, and problem-solving skills
• Ability to work independently while collaborating effectively with others

OR

• Five (5) years of related experience in lieu of a degree
• A progressively responsible leadership experience in homeless services, housing, human services, workforce development, case management, or related field.
• The ability to travel throughout Linn County, a valid driver’s license, and access to a reliable vehicle. All work-related travel expenses will be reimbursed by Willis Dady.
• Strong communication, organization, and problem-solving skills
• Ability to work independently while collaborating effectively with others

Preferred Qualifications:

• Experience working with individuals experiencing homelessness
• Knowledge of local community resources, housing programs, and support services
• Experience utilizing Housing First, Harm Reduction, Motivational Interviewing, or Trauma-Informed Care approaches
• Experience with HMIS, ServicePoint, or similar case management software

Additional Requirements:

• Insurable driving record.
• Successful completion of a criminal background check and other screenings.

About Willis Dady

Since 1987, Willis Dady Homeless Services has empowered individuals and families experiencing homelessness through housing, employment, advocacy, and supportive services. We are committed to meeting people where they are and supporting their journey toward stability and permanent housing.

Join a mission-driven organization where your work directly impacts the lives of individuals and families in our community.

Apply Today

If you're looking for a career where you can build meaningful relationships, support individuals during times of transition, and make a lasting impact in your community, we'd love to hear from you.

Willis Dady Emergency Shelter's policy is to provide equal employment opportunities regardless of race, color, religion, national origin, sex, age, marital status, disability, sexual orientation, gender identity, Vietnam era, or disabled veteran status. All offers of employment are contingent on a negative report on the State of Iowa Criminal History Records Check and Sex Offender Registry. Willis Dady is an at-will employer.

Job Type: Full-time

Pay: $21.19 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $21