Lead on Duty

Lead on Duty (LoD)

Location: Madison, WI
Status: Hourly non-exempt, represented
Supervision: Indirect supervisory responsibility during scheduled shift

Our Mission: Willy Street Co-op is different from other grocery stores. We are proud to have a socially and environmentally responsible presence and make efforts to support local community non-profits and programs that involve food, nutrition and well-being, sustainable agriculture, cooperative education and social change. We're a group of employees who care about not only what we do but how we do it.

About the Role: As a Lead on Duty (LoD), you will have the opportunity to ensure store security, smooth store operations, and a positive shopping experience for guests. You will collaborate with your coworkers to provide the highest level of service possible to Willy Street Co-ops internal and external customers. You will report and document any shift issues to management.

Who You Are: You have great organization and team management skills, and you can resolve challenges quickly. You're familiar with grocery store operations and like to provide guidance and direction to coworkers to make sure things run smoothly. You're passionate about working in an organization that values and promotes diversity, equity and inclusion.

What You'll Do: You will coordinate completion of tasks to ensure that displays and shelves are fully stocked, that the store is maintained in good condition, and that retail and work areas are maintained in clean, safe, and orderly condition. You will delegate tasks to store staff or complete them yourself, including the following:

• Ensure that the store opens and closes on time

• Maintain floor presence to ensure efficient and friendly customer service; troubleshoot customer questions

• Ensure all displays are fully stocked, faced and rotated to ensure freshness

• Observe the status of each department and report discrepancies, out-of-stocks, performance problems or other relevant conditions to management

• Monitor all staff and provide guidance and direction as required

• Ensure coverage in instances of staffing gaps

• Coordinate and cover department breaks

• Inform Logistics team of inaccurate shelf labels or other logistics related concerns

• Oversee staff adherence to established safety procedures

• Uphold all policies and procedures

• Keep the store in clean, orderly condition during shift; eliminate hazardous conditions immediately

• Maintain an authoritative presence; attempt to deter theft or any criminal activity

• Follow appropriate closing procedures and ensure that the store is locked and secure for the night

• Ensure consistent handling of emergencies in accordance with established procedures

• Greet and offer assistance to customers

• Treat people fairly, consistently and with respect

• Know product locations in order to assist customers in finding what they need

• Abide by all co-op policies and procedures as outlined in the Employee Handbook and other company documents

• Participate in required training and meetings

• Maintain a positive attitude and collaborative spirit

• Answer phones as necessary

• Perform all other duties as assigned by a Supervisor

What You Bring: This role requires the following education, experience, skills and abilities:

• Previous experience in a grocery environment

• Outstanding customer service skills

• Willingness to be open, to learn and take on new responsibilities

• Regular, predictable attendance

• Effective communication skills in English

• Ability to read and comprehend instructions

• Demonstrate accuracy and thoroughness

• Ability to work independently

• Ability to work in a fast-paced environment

• Ability to handle multiple demands

• Adherence to deadlines

Nice-to-Haves: It's a bonus if you have one or more of the following:

• Experience or knowledge in multiple departments (e.g., front end/cashier, deli, cheese counter, juice/coffee bar, produce, meat/seafood, grocery, or general merchandise)

• Previous experience working in a co-operative organization

What You'll Get: Willy Street Co-op is one of Madison's best-kept secrets in terms of a great place to work. As part of a full benefits package, we offer flexible schedules and great co-workers, along with the following:

• Amazing health insurance benefits with low deductibles and out of pocket maximums

• Employer-paid dental and life insurance benefits

• Voluntary benefit plans, including vision and disability coverage

• Paid Time Off

• 401(k) retirement plan with employer match

• Employee discount at our stores, wellness coupons, bike-to-work reimbursement, and much more!

Physical Requirements:

• Standing, walking, bending, and reaching

• Using hands or fingers to handle or feel

• Specific vision ability: close vision, peripheral vision, color vision, depth perception and adjust to focus

• Must be able to lift up to 60 pounds

Work Environment: Fast paced retail environment with food service equipment and coolers and in cold/hot working conditions (i.e. cooler or near heated surfaces). Other high to moderate noise including but not limited to computers, cash registers, paging, telephones, music and human voices.

IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Salary : $26