What are the responsibilities and job description for the Route Manager position at Wildman?
- Location: 6450 innovation Blvd, Fort Wayne, IN, 46818, USA
- Employee Type: Full Time Exempt
Wildman is a family operated commercial laundry, headquartered in Warsaw with locations throughout the Midwest. We've been in the business over 70 years and pride ourselves on providing excellent service and custom solutions to area businesses to help them succeed, through items and services such as uniform and mat rental, first aid, apparel and promotional items, and many more.
Our passion is to wildly change lives by empowering people to realize their full potential and purpose - unlock yours today!
Exciting Opportunity: Route Manager
We’re looking for a passionate and driven Route Manager to join our dynamic team. This role is pivotal in growing and maintaining an established service route while building relationships with clients. If you’re a self-starter who thrives in a fast-paced environment, we want to hear from you! Based on the experience of candidates and evolving business needs, this position may be changed to a Route Support role.
Why Join Us?
Impactful Role: Your work will directly contribute to our mission of “Changing Lives.” Your efforts will make a significant difference to our clients' success.
Competitive Compensation: Enjoy a base salary complemented by a weekly commission structure, along with opportunities for quarterly bonuses. As part of our incentive programs, you can aspire to be a Circle of Excellence Club or President's Club winner, which includes exclusive trips for two. Our attractive commission structure and unique perks are designed to reward your hard work and dedication.
Growth Opportunities: We invest in your development with comprehensive training programs, mentorship, and clear paths for advancement.
Supportive Culture: Be part of a collaborative team that values your ideas, fosters innovation, and encourages personal and professional growth.
Work-Life Balance: Enjoy a healthy balance between your professional and personal life, along with additional benefits like our dream manager program that support your well-being.
Training and Development: Benefit from a robust onboarding process and ongoing professional development opportunities to sharpen your skills and enhance your career.
Key Responsibilities
- Ensure 100% route coverage each week for assigned Service Team (provide PTO and coverage support for Facilities Team)
- Ensure 100% On-Time-Complete (OTC) route stops per weekly schedule
- Drive to execution of 100% On-Time Delivery (OTD) fulfillment goals for Service Team
- Ensure Service Team establishes and executes targeted Vendor Managed Inventory (VMI) levels
- Build superior route and customer knowledge to deliver Team Service Goals
- Manage and execute on scheduled monthly route ride-alongs
- Schedule and execute customer intimacy program to deliver scheduled visits and enhance customer relationships
- Develop and execute plan for cross-product segment training with Service Team to drive Company growth
- Lead, coach, and support development for Facilities Service Team
- Other duties as assigned by Supervisor
- Proactive & Motivated: You’re a self-starter with a commitment to excellence and high standards.
- Communication Skills: Strong written and verbal communication skills are a must.
- Organizational Skills: Ability to manage priorities and workflow, demonstrating strong problem resolution skills.
- Detail Oriented: Capable of carrying out a given task with all the necessary details to get the task done well.
- Team Player: Creative, flexible, and innovative with the ability to work independently and collaboratively.
- Tech Savvy: Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Ability to learn/navigate ERP system including usage on desktop and PDA.
- Education & Experience: High school diploma or General Education Degree (GED) required. (2-3 years driving/delivery, customer service, or sales experience preferred)