What are the responsibilities and job description for the Dispatcher 911 (24 hour shift) position at Wicomico County?
Job Summary
Join our dedicated emergency response team as a Dispatcher 911, working a 24-hour shift schedule to ensure rapid, accurate, and compassionate communication during critical moments. In this vital role, you will coordinate emergency services, manage incoming calls, and dispatch law enforcement, fire, medical personnel, and other first responders to incidents with precision and professionalism. Shifts are 24 hours long.
Responsibilities:
- Receiving, forwarding and handling all emergency calls for all fire departments, rescue, EMS Services, and Law Enforcement received at the Wicomico County 911 Center.
- Dispatch and Track Calls for Fire, Rescue, and EMS.
- Works in cooperation with Supervisors, Communications Operator II's, & other 911 Specialists.
Requirements
- Ability to Communicate in an articulate manner by telephone and person-to-person.
- Ability to receive, retain, and transfer information, often during intense, stressful situations.
- Ability to speak clearly and articulate information over communications radios.
- Ability to utilize good spelling and grammar in written and electronic communications.
- Ability to become familiar with Communications Computer Systems for entering & retrieving information.
- Ability to multi-task, type with speed and accuracy, and work independently with minimum supervision.
- Ability to develop an excellent working knowledge of Wicomico County Geography & Landmarks.
- Ability to work 24/72-hour, rotating shifts that include nights, weekends, and holidays, 365 days a year and call-backs at any given time for emergencies, disasters, and weather events.
- Ability to obtain a passing score on the department issued CritiCall Call taking test.
- Ability to successfully pass drug screening and background check.
Pay: $44,900.00 per year
Benefits:
- 457(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Are you able to multi task, type with speed & accuracy and work independently?
- Are you able to work 24/72 hour rotating shifts that include nights, weekends, and holidays 365 days a year and call-backs at any given time for emergencies, disasters and weather related events?
- Are you able to work a 24 hour shift?
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $44,900