Supervisor, Clerical Services

Description

Job Title: Supervisor, Clerical Services

Position Function: Lead and coordinate districtwide support for school-based clerical operations by supervising clerical services staff, facilitating training and onboarding, and ensuring consistent implementation of district business and operational procedures.

Essential Performance Responsibilities

• Supervise the district's clerical services team and provide leadership, direction, and performance manage to ensure high quality service to schools
• Coordinate the onboarding process for new school-based clerical staff, ensuring employees are prepared to perform responsibilities related to student enrollment, nutrition services, transportation, financial operations, and other operational functions
• Partner with district leaders and school principals to support hiring, placement, and retention of clerical staff
• Deploy roving administrative staff to support high-needs buildings and coordinate short-term coverage to maintain continuity of school operations
• Provide technical guidance and problem solving on district business and operational procedures
• Develop and implement internal training programs for clerical staff in collaboration with district departments, including coordinating 3 scheduled clerical in-service events per year
• Coordinate interim clerical training and courses
• Lead the coordination of centralized enrollment events
• Monitor student data to ensure compliance with policies and procedures, providing support and training where needed
• Facilitate communication between central office departments and school based clerical staff
• Evaluate current clerical processes and recommend improvements to increase efficiency, effectiveness, and consistency
• Coordinate interim Clerical training and courses, utilizing Canvas learning management system to create and manage digital learning content
  
  

Additional Duties: Assists with additional duties as assigned by supervisor.

Equipment: This position may require the ability to use basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with WPS guidelines for equipment use.

Travel: Scheduled and impromptu trainings on-site at various schools occur on a frequent basis. Travel between schools and central offices is required. Some in-state travel may be required.

Physical And Mental Demands

• Work in standard office environments
• Occasional overtime
• Attendance at required meetings
• Additional demands upon request of supervisor
  
  

Knowledge, Skills, And Abilities

• Knowledge of district policies and procedures, and systems
• Knowledge of best practices for onboarding and training
• Skill in supervising and developing staff, including providing focused customer feedback and performance evaluation
• Skill in coordinating across multiple schools and departments
• Skill in analyzing large data sets
• Ability to develop collaborative relationships with district leaders, building principals, and clerical staff
• Ability to organize, prioritize and manage multiple projects and operational needs
• Ability to maintain confidentiality of student, personnel, and financial information
• Ability to work effectively in a fast-paced environment while maintaining high levels of accuracy and attention to detail.
  
  

Qualifications

Interrelations:

• Maintains frequent and ongoing contact with school principals, school-based clerical staff, district administrators, and central office departments to support effective school administrative operations.
• Works under the direct supervision Chief Financial Officer and works collaboratively with all district departments and leaders
• Works with a diverse population requiring the ability to handle all situations with tact and diplomacy
• Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues
• Must address and resolve conflicts, placing a focus on customer service
• Must be able to receive and provide constructive feedback
• Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service
  
  

Employee Punctuality And Appearance

• For schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave
• Any deviation from assigned hours must have prior approval from the employee¿s supervisor or building administrator
• All employees are required to report to work dressed in a manner that reflects a positive and professional image of Wichita Public Schools and is appropriate for their position
  
  

Qualification Profile

• A High School degree or GED is required
• Bachelor's degree preferred
• Three years of WPS experience preferred
• One to two years of supervisory experience preferred
• A valid driver's license and reliable transportation is required
  
  

FLSA Status: Exempt