Community Services Representative - District 1

The City of Wichita is NOT an E-Verify Employer.

Distinguishing Features of Work

The City of Wichita is seeking a highly motivated, community-focused professional to serve as the Community Services Representative for District 1. This position plays a key role in advancing community engagement by connecting residents, neighborhoods, and community organizations with City services, initiatives, and decision-making processes. This dynamic position is part of the City Manager’s Office and provides direct support to the District 1 Council Member on projects and initiatives that benefit residents.

This position manages the Atwater Neighborhood Resource Center (Atwater NRC), which serves as a community engagement hub providing services, programming, and resources for low- to moderate-income residents. The role also supports partnerships and coordinated service delivery and includes supervision of one Administrative Aide.

The position emphasizes facilitation, cross-department coordination, and project management to address community needs at a systemic level. The successful candidate will be self-directed, adaptable, and skilled in facilitating discussions, building relationships, and navigating complex community issues. This role requires the ability to support City departments and leadership in designing and implementing meaningful engagement processes that align with community priorities.

This position operates with a high degree of independence and requires a proactive, self-driven individual who can effectively manage multiple priorities, navigate ambiguity, and take initiative without the need for close direction. The ideal candidate will demonstrate strong problem-solving skills, sound judgment, and the ability to move work forward in complex or undefined situations. Success in this role depends on the ability to quickly build trust with the District 1 Council Member, City staff, community partners, and residents while independently identifying opportunities, anticipating needs, and delivering results that advance district priorities.

Days and hours for this position: Work hours are generally Monday – Friday, 8:30 a.m.–5:30 p.m. This position requires regular evening and Saturday commitments, including a monthly District Advisory Board meeting (typically the first Monday of the month starting at 6 p.m.) and a monthly Saturday morning District Breakfast (approximately 8 a.m.–12 p.m.). Additional evening and weekend meetings or events may occur based on community needs. Flexibility in scheduling is available to accommodate these commitments. Work is primarily based at the Atwater Neighborhood Recreation Center with frequent travel throughout the district. While this is primarily an in-person, community-based role, limited remote work is available based on job responsibilities, operational needs, and demonstrated ability to effectively manage work independently.

Anticipated starting salary: $50,778.00 - $70,533.00 (based on experience and qualifications)

Bargaining Unit: Employees Council

• Posting may close at any time ** Examples of Work Performed
• Serve as the City’s primary liaison to District 1 residents, stakeholders, and community partners.
• Support the District 1 Council Member by coordinating projects, responding to priorities, anticipating community needs, and identifying opportunities to advance district initiatives.
• Manage daily operations of the Atwater NRC as a community engagement hub serving low- to moderate-income residents.
• Build and maintain strategic partnerships with community-based organizations and coordinate the delivery of programs, services, and resources at the Atwater NRC.
• Supervise and provide direction to an Administrative Aide, including oversight of Atwater NRC front desk operations and coordinating or providing coverage as needed.
• Develop and implement community engagement strategies and facilitate meetings, forums, and processes that promote transparency, inclusion, and informed decision-making.
• Coordinate with City departments to address community priorities and ensure alignment of services and initiatives, while identifying systemic issues and advancing long-term, cross-department solutions.
• Staff District 1 Advisory Board meetings, including agenda preparation, minutes, technology setup, and follow-up.
• Coordinate and staff District 1 community events, including monthly Saturday Breakfast meetings.
• Attend neighborhood and homeowner association meetings to facilitate dialogue, identify priorities, and connect residents to City processes.
• Maintain District 1 communication channels, including webpage, social media, and newsletters.
• Track, manage, and coordinate responses to community concerns, including maintaining complaint tracking systems and ensuring communication and follow-through across departments.
• Monitor and document program outcomes, maintain required data, and prepare reports on activities and impact.
• Perform other related duties as assigned.
  
  

Requirements of Work

• Ability to work effectively in a dynamic, community-based environment with a high degree of independence, including taking initiative, anticipating needs, and managing work with minimal direction.
• Strong customer service orientation and commitment to public service.
• Excellent verbal and written communication skills.
• Ability to develop and implement community engagement strategies and facilitate meetings, discussions, and processes that support inclusive participation and informed decision-making.
• Ability to build and maintain effective working relationships and coordinate across departments to manage complex, multi-stakeholder initiatives.
• Ability to analyze community needs, identify systemic issues, and advance practical solutions.
• Ability to research issues, support decision-making processes, and provide effective support to the District 1 Council Member through communication and coordination.
• Ability to manage multiple projects, competing priorities, and deadlines.
• Strong problem-solving skills, sound judgment, and ability to operate effectively in ambiguous or evolving situations.
• Ability to operate technology for meetings and communication (e.g., Zoom, Teams, AV equipment).
• Ability to use social media and digital tools for public communication.
• Ability to maintain professionalism and neutrality in politically sensitive environments.
• Availability to work evenings and Saturdays as required.
• Proficiency with Microsoft Office and general computer applications.
• Familiarity with local government operations and services.
• Knowledge of community-based organizations serving low- to moderate-income populations.
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
  
  

Experience and Training

Required Experience And Training

• Bachelor’s degree in public administration, Political Science, Sociology, Social Work, Communications, Business Administration, or Urban Studies; OR Three (3) experience coordinating programs or services, including responding to public or customer inquiries, organizing or supporting meetings or events, tracking and resolving requests or issues, and working directly with community members or external partners.
• One (1) year of experience independently managing multiple projects or assignments, including setting priorities, meeting deadlines, and completing work without daily direction.
• A valid driver’s license.
• Must be legally authorized to work in the United States without the need of a sponsorship.
  
  

Preferred Experience And Training

• One (1) year of experience in community engagement, public administration, nonprofit, or social services work.
• One (1) year of experience managing a program, project, or facility.
• One (1) year of experience facilitating meetings or community discussions.
• One (1) year of supervisory or leadership experience.
• One (1) year experience working with diverse or under-resourced communities.
• One (1) year experience with public communications, including social media and newsletters.
  
  

Offers of employment are contingent upon passing a pre-employment physical, which include drug screening, and upon satisfactory evaluation of the results of a criminal record check.

Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement.

Applicants have rights under Federal Employment Laws. Please find more information under the following links:

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

CITY OF WICHITA

Full-time Employee Benefits

• VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
• HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
• SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
• HEALTH INSURANCE – UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
• DENTAL INSURANCE - Two Delta Dental plans are offered – Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
• LIFE INSURANCE – Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
• SUPPLEMENTAL LIFE – Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
• LONG-TERM DISABILITY INSURANCE– The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
• VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT – Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
• RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
• FLEXIBLE SPENDING ACCOUNTS – Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
• LONG-TERM CARE INSURANCE – This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
• MORE BENEFITS & SERVICES
  
  

Deferred Compensation Investment Program

Employee Discounts and Wichita Employee Association (WEA)

Bereavement Pay

Employee Emergency Assistance Fund

Voluntary Shared Leave Program

Training Programs

Longevity Pay

Credit Union

Employee Assistance Program (EAP)

Injury Leave (on-job injury)

Community Volunteer Events

01

I have a bachelor's degree or higher in one of the following fields.

• Public Administration
• Political Science
• Sociology
• Social Work
• Communications
• Business Administration
• Urban Studies
• My bachelor's degree or higher is not in any of the above fields.
• I do not have bachelor's degree or higher.
  
  

02

I have the following years of experience independently managing multiple projects or assignments, including setting priorities, meeting deadlines, and completing work without daily direction.

• Less than 1 year experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 years of experience
• I do not have any experience independently managing multiple projects or assignments, including setting priorities, meeting deadlines, and completing work without daily direction.
  
  

03

I have the following experience coordinating programs or services, including responding to public or customer inquiries, organizing or supporting meetings or events, tracking and resolving requests or issues, and working directly with community members or external partners.

• Less than 1 year experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 years of experience
• I do not have any experience coordinating programs or services, including responding to public or customer inquiries, organizing or supporting meetings or events, tracking and resolving requests or issues, and working directly with community members or external partners.
  
  

04

I have the following years of experience in community engagement, public administration, nonprofit, or social services work.

• Less than 1 year of experience
• 1 to 2 years' experience
• 3 to 4 years' experience
• 5 years' experience
• I do not have any experience in community engagement, public administration, nonprofit, or social services work.
  
  

05

I have following years of experience managing a program, project, or facility.

• Less than 1 year experience
• 1 to 2 years of experience
• 3 to 4 years of experience
• 5 years of experience
• I do not have any experience managing a program, project, or facility.
  
  

06

I have the following years of experience facilitating meetings or community discussions.

• Less than 1 year of experience
• 1 - 2 years' experience
• 3 - 4 years' experience
• 5 years' experience
• I do not have experience facilitating meetings or community discussions.
  
  

07

I have following years of supervisory or leadership experience.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 years of experience
• I do not have any of supervisory or leadership experience.
  
  

08

I have following years of experience working with diverse or under-resourced communities.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 years of experience
• I do not have any experience working with diverse or under-resourced communities.
  
  

09

I have following years of experience with public communications, including social media and newsletters.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 years of experience
• I do not have any experience with public communications, including social media and newsletters.
  
  

10

This position will require you to occasionally work evenings and Saturdays. Are you willing and able to perform this job requirement?

• Yes
• No
  
  

11

I have a valid driver's license.

• Yes
• No
  
  

12

I am legally authorized to work in the United States without sponsorship.

• Yes
• No
• Required Question