What are the responsibilities and job description for the Front Desk Receptionist (Part-Time) position at WHSmith North America?
Job Summary
The Receptionist serves as the first point of contact for the Store Support Center (SSC), creating a welcoming, professional, and organized front-desk experience for visitors, employees, and vendors. Working a part-time schedule of Monday through Friday, 10:00 a.m. to 2:00 p.m., the Receptionist greets guests, manages incoming calls and deliveries, and provides general administrative support to keep the reception area running smoothly.
Job Responsibilities
- Greet, welcome, and direct visitors appropriately; notify company personnel of visitor arrivals and ensure guests are checked into the Verkada system and assisted.
- Answer, screen, and route incoming telephone calls to the appropriate personnel or department.
- Accept, sign for, and deliver incoming packages daily, including from the company Distribution Center, Federal Express, UPS, and other courier deliveries.
- Ensure the reception area and front lobby remain clean, orderly, and presentable throughout the day.
- Receive, sort, and distribute incoming mail daily and prepare outgoing mail as required.
- Perform other general administrative and clerical tasks as assigned to support SSC operations.
Qualifications/Requirements
- Prior receptionist, front desk, switchboard, or customer service experience preferred.
- Available to work on-site Monday through Friday, 10:00 a.m. – 2:00 p.m.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational skills with the ability to multitask and prioritize.
- Ability to work independently and maintain professionalism and discretion.
- Proficiency with Microsoft Office (Word, Excel, Outlook).