What are the responsibilities and job description for the Account Manager position at Wholesale Payments?
Company Description
Founded in 2007, Wholesale Payments is a leading privately held merchant services provider in the United States. The company offers credit card processing, POS solutions, and advanced technology tailored for industries such as retail, restaurants, B2B, and financial services. Headquartered in Lubbock, Texas, Wholesale Payments is supported by more than 60 staff members across its corporate office and satellite offices in New Braunfels and Dallas, Texas, alongside a sales force of over 250 representatives. Dedicated to providing exceptional technology and service, Wholesale Payments is committed to helping businesses streamline their payment processes and grow their operations.
Role Description
This is a full-time hybrid position for an Account Manager based in the Springfield-Branson, Missouri area, with opportunities for remote work. The Account Manager will be responsible for managing client accounts, building and nurturing long-term relationships, and identifying opportunities to offer tailored merchant services solutions. The role includes onboarding new clients, analyzing customer needs, resolving inquiries, and collaborating with internal teams to ensure seamless service delivery and customer satisfaction.
Qualifications
- Customer relationship management, client retention, and interpersonal communication skills
- Organizational, time management, and problem-solving skills
- Experience in sales, account management, or business development
- Knowledge of merchant services, payment processing, or related financial services (preferred)
- Proficiency in CRM tools and Microsoft Office suite
- Ability to work both independently and collaboratively in a hybrid work environment
- Bachelor's degree in Business, Marketing, or a related field (preferred but not required)