Student Accounts Specialist

Salary: $21.41 - $22.67 Hourly
Location : Whitworth University Campus
Job Type: Full-Time Staff
Division: Enrollment Services
Department: Student Financial Services
Opening Date: 04/22/2026
FLSA: Non-Exempt
FTE: 1.0

Whitworth University is a residential campus shaped by learning, curiosity, and community life. This role is based on campus and requires consistent, in-person engagement.
Position Summary

The Student Accounts Specialist plays a key role in supporting Whitworth University's mission by delivering accurate, timely, and compassionate financial services to students and families. Reporting to the Associate Director of Billing & Accounts, this position is responsible for managing student billing, account reconciliation, collections, and general cashiering services. The Specialist ensures that student accounts are maintained with integrity, provides personalized customer service with empathy and professionalism, and supports financial transparency and equity across campus operations.
Core Responsibilities

Student Account Services | 60%

• Manage an assigned portfolio of student accounts, including auditing and posting approved changes, adjustments, and corrections.
• Deliver excellent front-line service via phone, email, and in person to students, parents, and other stakeholders.
• Initiate and manage payment plans; perform outreach and collection activities, including skip tracing, calls, and letters.
• Research delinquent accounts for potential write-off and coordinate placements with third-party collection agencies.
• Prepare and process payments from external agencies and assist with electronic billing statement processing.
• Monitor, audit, and reconcile disbursements, refunds, and outside scholarships in coordination with Financial Aid and internal partners.

Institutional Loan Services | 20%

• Assist with preparation, disbursement, and tracking of institutional loan documents.
• Perform payment processing and ensure timely and accurate loan status updates.
• Facilitate required loan entrance and exit interviews.
• Support billing and due diligence tasks related to institutional loans.

Cashiering Support | 10%

• Serve as back-up to the university cashier and support daily operations including deposits, reconciliations, and compliance with cash management policy.
• Assist with on-campus training or guidance related to cash handling procedures.

Other Responsibilities | 10%

• Support the Student Financial Services team during registration, move-in, and other key campus events.
• Stay current on institutional policies, federal regulations, and best practices related to student accounts and billing.
• Attend departmental meetings and contribute to team planning and goal-setting efforts.
• Perform other duties as assigned to support the mission and goals of Whitworth University.

Qualifications and Core Competencies

• Whitworth considers candidates with a wide range of educational backgrounds. We value the skills and knowledge candidates bring to Whitworth, regardless of the paths they have taken to acquire them.

• 1-3 years of relevant experience in accounting, billing, or collections. Transferable experience related to the position will be considered.
• Familiarity with financial systems, data reconciliation, and basic accounting principles.
• A personal commitment to the Christian faith and to the integration of faith and learning.
• A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church.

Core Competencies

• Demonstrated ability to provide empathetic, solutions-oriented service in a fast-paced environment.
• Strong accuracy in financial data entry, account audits, and document processing.
• Proactive approach to identifying issues and finding clear, appropriate resolutions.
• Strong written and verbal communication skills with the ability to convey complex financial info clearly.
• Effective contributor to a team-oriented environment, committed to cross-functional cooperation.
• High standards for ethical handling of sensitive financial and student information.
• Competence in Microsoft Office (Excel, Word), student information systems, billing software, and electronic payment processing.

Addiitonal

• Ability to sit for extended periods and occasionally lift up to 20 pounds.
• Frequent use of computer and keyboarding tasks

Other Details

Schedule
Full-time (1.0 FTE) | 12 months | 40 hours per week
Whitworth office hours are 8 AM to 4:30 PM Monday-Friday
Willingness to work occasional evenings, weekends, and holidays during peak academic periods.

Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university's mission and integrate their Christian faith into their work.

Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate.

Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position.

You are on this webpage because a position at Whitworth sparked your curiosity. If you find yourself questioning hitting the apply button because you might not meet 100% of the qualifications, we think you should do it! When you click apply and submit an application, your application is reviewed by a committee of real, living, and breathing human beings who want to understand your background, experience and skills to find ways you relate to the key competencies needed for success in the position.

Looking for resources to help with writing a faith statement? Check out our for more information.

Whitworth complies with all federal, state, and local nondiscrimination laws that are applicable to religious nonprofit institutions and does not engage in unlawful discrimination on the basis of race, color, national origin, age, sexual orientation, sex, or disability. With our Christ-centered commitment to building a diverse and inclusive community, the university encourages applications from populations underrepresented at Whitworth including members of racial/ethnic communities, women, and persons with disabilities.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.
At Whitworth University, we are committed to supporting the well-being of our faculty, staff, and their families by offering an extensive benefits package. Eligible employees can enjoy a variety of benefits, including:

• Comprehensive medical, dental, and vision coverage
• Employer-matched 403 (b) retirement plan
• programs available for employees, their spouses, and dependents
• Life insurance and long-term disability coverage
• based on full-time equivalency (FTE). All staff accrue 8 hours of sick leave per month and 10 to 20 days of vacation per year, depending on employee category.
• 2 days of Floating Holiday leave based on full-time equivalency (FTE)
• Access to an
• Resources for Christian vocation and calling
• No cost access to the University Recreation Center (UREC) and the Megan E. Thompson Aquatic Center
• 15 paid holidays throughout the year

To discover more about these offerings, please visit our