What are the responsibilities and job description for the Patient Care Representative | Full-Time | Boston position at Whittier Street Health Center?
Compensation & Benefits Include:
- Hourly Rate: $20.00–$24.50
- Comprehensive health, dental, and vision insurance
- Employer-funded pension plan and life insurance
- 403(b) retirement savings plan
- Generous paid time off, holidays, and bereavement leave
The Opportunity:
Whittier Street Health Center is seeking a full-time Patient Care Service Representative to join our team. In this role, you’ll provide excellent customer service while managing patient registration, scheduling, and insurance verification. You’ll help ensure smooth clinic operations and positive patient experiences for our diverse community.
Key Responsibilities:
- Answer phones, schedule appointments, and send reminders
- Greet and direct patients, verifying demographic and insurance information
- Process encounter forms, collect payments, and complete checkout paperwork
- Support patient registration and pre-registration for upcoming dental visits
- Maintain organized and accurate patient records and data entry
- Assist with patient flow, waiting areas, and office supplies
Requirements:
- High school diploma or equivalent; additional education preferred
- At least 1 year of experience in a healthcare or customer service setting
- Knowledge of insurance eligibility and registration processes a plus
- Proficiency with Microsoft Office and electronic health record systems (Epic preferred)
- Excellent communication, customer service, and teamwork skills
Join Our Team!
Join Whittier Street Health Center and be part of a team dedicated to advancing health equity. In this role, you’ll support patient care, gain valuable experience, and grow your career in community health.
#indlp
Pay: $20.00 - $24.50 per hour
Benefits:
- 403(b)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- This position requires working fully onsite Monday–Friday. Are you able to work this schedule?
- How many years of experience do you have working in a medical office, community health center, or hospital in a patient-facing/front desk role?
- Which electronic medical record (EMR/EHR) systems have you used?
Ability to Commute:
- Roxbury Crossing, MA 02120 (Required)
Work Location: In person
Benefits:
Health Insurance, Vacation & Paid Time OffSalary : $20 - $25