Lead Site Supervisor

The Lead Site Supervisor at Whittier Area First Day Coalition (First Day) oversees Client Support Specialists, ensuring the successful operation of client services and adherence to safety protocols. The position is responsible for managing day-to-day program activities, supervising residential staff, and ensuring that program participants receive consistent support. This includes providing direct supervision, ensuring compliance with funder and regulatory standards, and maintaining a safe and secure environment for all participants.

EDUCATION/EXPERIENCE/TRAINING

Required:

• Associate degree or equivalent in Social Work, Psychology, Human Services, or a related field and 1 year of supervisory experience;
• Or Minimum 2 years of supervisory experience.

Preferred:

• Minimum 1 year of supervisory or lead experience in social services required, preferably within a housing or homelessness program.
• Experience with DHS, HMIS, or similar data tracking systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Staff Supervision & Coverage Oversight

• Provide day-to-day supervision of program staff, including Client Support Specialists, to ensure adequate staffing levels, effective performance, and consistent service delivery.
• Coordinate staff scheduling, approve timesheets and time-off requests, and manage daily assignments to ensure continuous 24-hour, 365-day site coverage.
• Monitor and support staff performance through ongoing oversight, coaching, and direction.
• Serve as the primary liaison between Client Support Specialists and Case Managers to support effective communication and operational alignment.
• Oversee staff onboarding and orientation, conduct regular performance evaluations, and develop individualized training plans based on best practices in trauma-informed care, harm reduction, and Housing First principles.
• Train and mentor staff in program operations, safety protocols, and documentation standards.
• Promptly report significant client-related occurrences, including overdoses, emergency room visits, or other critical incidents, through the program’s chain of command.

Facility & Room Operations

• Oversee facility operations to ensure rooms are properly maintained, cleaned, secured, and ready for occupancy.
• Conduct or ensure completion of room inspections following client exits to support timely room turnover.
• Utilize weekly exit documentation to plan and coordinate preparation of vacant rooms for incoming clients.
• Ensure Client Support Specialists conduct regular site walk-throughs to promote client safety and confirm that no unauthorized individuals are present on-site.

Daily Operations & Communication

• Supervise daily program operations to ensure participant safety and compliance with program policies and procedures.
• Lead daily operational debriefings by gathering updates from different shifts and preparing relevant information for daily team meetings.
• Monitor daily workflows to identify operational issues, safety concerns, or service gaps and implement corrective actions as needed.
• Act as the primary point of contact for incident reports, program updates, and issues impacting participant health, safety, and well-being.
• Ensure timely distribution of exit sheets to Security each Friday after receipt from the Lead Case Manager.
• Ensure Client Support Specialists conduct and document required client wellness checks and complete wellness forms at least three times per shift.
• Lead and support crisis intervention, de-escalation, and conflict resolution efforts involving staff and participants.
• Ensure staff adherence to safety protocols and client engagement standards.

Meals & Inventory Management

• Oversee meal service operations, including signing off on food deliveries and verifying order accuracy.
• Monitor food inventory levels and implement waste-control practices to ensure efficient use of resources.
• Conduct regular audits of program supplies and submit supply requests to maintain adequate inventory.
• Manage program resources to ensure the availability of necessary materials and equipment.

Client Property & Storage Oversight

• Ensure proper storage, documentation, and tracking of client belongings in accordance with program procedures.
• Monitor compliance with 30-day storage timelines and ensure items are processed appropriately after deadlines.
• Ensure the completion of the Amnesty Locker Agreements and update the log to match the locker assignments.

Documentation, Compliance & Tracking

• Ensure completion and accuracy of required operational trackers and checklists, including wellness checks, bed logs, client check-in/check-out records, and service delivery tracking.
• Review and monitor incident reports, HMIS notes, and electronic health record entries to ensure timely, accurate, and compliant documentation.
• Conduct regular program audits to ensure compliance with program standards, funder requirements, and regulatory guidelines.
• Support ongoing compliance with program, agency, and regulatory requirements through consistent oversight and follow-up.

Physical Demands & Work Environment

The physical demands for this position include prolonged periods of sitting, standing, walking, climbing stairs, and lifting up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

First Day is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf)

Job Type: Full-time

Pay: $28.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have friends and/or relatives working for this company? If yes, please list the name(s).

Education:

• Associate (Preferred)

Experience:

• Case Management: 1 year (Preferred)
• Supervising: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Santa Fe Springs, CA 90670 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $28