ICMS Case Manager

The Intensive Case Management Services (ICMS) staff will provide field-based, trauma-informed, and harm reduction-centered support to individuals referred through DHS and the Pathway Home team. ICMS-HR staff will serve as a critical member of the Pathway Home team, working with individuals experiencing homelessness and frequent law enforcement contact. The role focuses on providing person-centered support to meet participants' individual needs, reduce criminal justice involvement, and support housing retention and health stability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects management's definition of essential functions for this job but does not restrict the task that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Program Responsibilities: The following reflects management's definition of essential functions for this job but does not restrict the task that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Supportive Services:

• Provide field-based ICMS-HR services including outreach, engagement, enrollment, assessment, care planning, service delivery, and case closure aligned with LEAD SOW.
• Receive referrals from LEAD referral pathways and respond within one (1) business day.
• Attempt at least three (3) in-person contacts with referred individuals within five (5) business days.
• Conduct informed consent processes and obtain written consents for service and care coordination.
• Complete Initial Assessments and Individualized Care Plans within 30 days of enrollment and update quarterly.
• Conduct housing navigation services including assistance with applications, viewings, lease-ups, and move-in coordination.
• Assist with gathering documents such as ID, Social Security Card, proof of income, and other housing eligibility documentation.
• Provide harm reduction supplies, overdose prevention training, and linkages to MAT services as appropriate.
• Maintain minimum of two (2) documented services per month per participant, including at least one (1) in-person visit.
• Offer crisis intervention, transportation assistance, and facilitate life skills development.
• Ensure all services and contacts are documented in the County-approved information system within three (3) business days.

Collaboration and Community Engagement:

• Coordinate care with community partners, legal system stakeholders, and health/housing providers.
• Attend LEAD Operational Work Group (OWG) meetings, policy committee meetings, and other required case conferences.
• Participate in regular supervision, case reviews, and performance meetings.
• Foster partnerships with local service providers, law enforcement, and city partners across targeted areas including Whittier, La Mirada, Pico Rivera, Santa Fe Springs, and Montebello.

Administrative and Contract Compliance:

• Document all services accurately in HMIS and County systems.
• Complete monthly and quarterly reporting requirements as directed.
• Adhere to all LEAD and First Day program policies, including grievance procedures, confidentiality standards, and harm reduction principles.

Outreach and Relationship Management

• Collaborate with Community Engagement Specialists to establish strong relationships with local businesses, churches, social service organizations, service clubs, and the Police Department. This collaboration aims to help these entities understand and aid homeless and at-risk individuals eligible within the Los Angeles Continuum of Care (LA CoC) and Housing Authority of the County of Los Angeles (HACOLA) communities, including La Mirada, Montebello, Santa Fe Springs, Pico Rivera, Whittier, and surrounding County unincorporated areas.
• Respond to outreach requests from local community partners to assist clients experiencing homelessness.
• Attend collaborative meetings.
• Regularly meet with supervisor to discuss case management plans and professional goals.
• Actively participate in internal and external staff meetings and trainings.
• Engage with collaborating agencies and disciplines that work with clients experiencing homelessness to connect them with suitable services.

Education/Experience/Training

Required:

• A bachelor's degree in social work, human services, public administration, or a related field.
• One year of case management experience with the homeless population.
• Proficiency in Microsoft Office and Web-based programs, HMIS, and any other database software(s) used to track work outputs.
• CPR/First Aid Training Certification (training provided).
• Valid CA Driver's License, auto insurance, and reliable transportation (Driving is an essential function of this position.) Must be able to meet and sustain eligibility for insurance coverage through First Day's automobile insurance policy.

Preferred:

• Two years of experience in social services or healthcare, including experience dealing with substance use in clients and crisis intervention.
• HMIS Training

Job Type: Full-time

Pay: $28.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have friends and/or relatives working for this company? If yes, please list the name(s).

Education:

• Bachelor's (Preferred)

Experience:

• Case management: 1 year (Preferred)

Work Location: In person

Salary : $28