What are the responsibilities and job description for the Call Center Associate - Night Shift position at WhiteCap Search?
A top national law firm, Whitecap Search, is seeking a polished, professional, and compassionate individual to join the Cherry Hill, New Jersey office. This is an excellent opportunity for individuals who thrive in customer-facing roles and are passionate about delivering exceptional service while helping people during important moments in their lives.
Responsibilities
- Serve as the first point of contact for prospective clients over the phone.
- Answer inbound calls with professionalism, empathy, and confidence.
- Gather and document information accurately and efficiently.
- Provide outstanding customer service while maintaining confidentiality.
- Schedule consultations and direct callers appropriately.
- Build rapport quickly and create a positive experience for every caller.
- Maintain accurate records using internal systems.
- Collaborate with attorneys and support staff to ensure seamless client service.
Requirements
- High School Diploma Required, Bachelor's Degree preferred.
- 1 year of experience as a Bank Teller, Personal Banker, Waiter, Waitress, Restaurant Server, Customer Service Representative, Front Desk Associate, Receptionist, or Call Center Representative.
- Outstanding verbal communication skills with a polished, articulate, and professional phone presence.
- Experience handling high-volume inbound calls.
- Proven ability to provide white-glove customer service.
Schedule:
- Wednesday - Sunday: 4:00PM-12:00AM OR
- Saturday - Wednesday: 4:00PM-12:00AM
Location/Region: Cherry Hill, NJ