What are the responsibilities and job description for the Call Center Associate position at PRWT Services, Inc.?
As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.
SUMMARY
The Customer Service Associate will be responsible for assisting citizens in the walk-in center and call center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1-2 years of experience in Customer Service
SUMMARY
The Customer Service Associate will be responsible for assisting citizens in the walk-in center and call center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following.
- Exhibit a positive and professional attitude at all times.
- Perform responsibilities efficiently and effectively.
- Maintain departmental standards.
- Process cash, checks and/or credit card transactions.
- Reconcile and balance monetary transactions after each tour.
- Complete/balance all daily reconciliation logs.
- Update citizen information to record transactions.
- Perform research of citizen’s plates/tickets.
- Forward escalation situations on behalf of citizens to customer care department/client(s).
- Schedule hearings for citizens.
- Respond to inquiries regarding all clients.
- Perform with high level of accuracy.
- Able to perform multiple tasks within the department.
- Must maintain a high level of confidentiality, informational accuracy, and production.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
- Ability of effectively communicate in a courteous and professional manner.
- Ability to learn and apply knowledge accordingly.
- Must be reliable, on time and in attendance on a daily basis.
1-2 years of experience in Customer Service
- Ability to read, write, and speak English and/or Spanish
- Ability to add, subtracts, multiply and divide
- Sitting and/or standing for long periods
Salary : $34,382 - $46,074