What are the responsibilities and job description for the Front Desk Manager position at White Lodging?
Description
Position Information
Location: JW Marriott Austin
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities:
What You’ll Do
What You Can Look Forward To
Position Information
Location: JW Marriott Austin
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities:
What You’ll Do
- The Front Desk Manager will carry out all daily shift operations of the Front Office department.
- Provide leadership, training, and shift flow management while coaching front desk agents and supervisors.
- Create proactive hiring plans and assist in hourly interviews.
- Provide the highest quality of service to guests and ensure associates do the same, serving as an ambassador of our establishment.
- Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, and more.
- Prior leadership or supervisory experience; experience with a specific brand hotel or upscale property is a plus.
- A passion for service with a positive, can-do attitude.
- A desire to develop and coach associates while creating an environment for your team to thrive.
- Ability to creatively problem-solve, execute strategies, and deliver results.
What You Can Look Forward To
- Medical, Dental, and Vision insurance (starting Day 1)
- Paid Parental Leave
- Vacation/Paid Time Off (PTO) with rollover
- 401(k) with company match
- Life Insurance and Disability Insurance
- DailyPay option
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development and tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities for growth