What are the responsibilities and job description for the Front Desk position at Associa?
Answer all incoming calls via multi-line phone system
· Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
· Process electronic payments for customers
· Calmly attempt to resolve and de-escalate any issues
· Escalate calls to appropriate Managers and/or Supervisors when necessary
· Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
· Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
· Coordinate online conference room booking management
· Responsible for tracking inventory and ordering of office and kitchen supplies
· Knowledge of HOA and the services we provide to each community
· Be extremely articulate and professional
· Update mailboxes as needed
· Update Vendor tracking sheet in Teams
Qualifications:
GED or HS diploma
Bilingual