What are the responsibilities and job description for the Cluster Group Housing Coordinator position at White Lodging?
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. As a Group Housing Coordinator, you’ll play a critical role in supporting group bookings, ensuring flawless reservation processes, and contributing to memorable guest experiences.
Responsibilities
What You’ll Do
What You Can Look Forward To
Location Code: 1314
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. As a Group Housing Coordinator, you’ll play a critical role in supporting group bookings, ensuring flawless reservation processes, and contributing to memorable guest experiences.
Responsibilities
What You’ll Do
- Maintain and accurately input group block information in Delphi, OnQ R&I, PEP, and Passkey.
- Build group masters and process all group rooming lists, reservations, VIP requests, and billing setups.
- Communicate daily with internal departments, group contacts, and housing bureaus to ensure contractual requirements are met.
- Monitor group pickup, release rooms as needed, and update all relevant systems with changes.
- Prepare and review reports, including rooming lists, pickup summaries, attrition details, and post-convention reports.
- Attend resume, pre-con, and sales meetings, providing necessary documentation and updates to stakeholders.
- High School Diploma required; college degree preferred.
- Experience with hotel systems such as CI/TY, Marsha, PMS, Delphi, or GroupMax is a plus.
- Exceptional organizational skills and the ability to manage multiple priorities simultaneously.
- Strong communication and interpersonal skills to interact with team members, clients, and guests.
- High attention to detail and ability to maintain accurate and timely records.
- Comfortable working at a computer for extended periods in a fast-paced environment.
What You Can Look Forward To
- Day 1 Medical, Dental, and Vision insurance
- Paid Parental Leave
- Vacation and Paid Time Off (PTO) with rollover
- 401(k) with company match
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development opportunities
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
Location Code: 1314