Quality Specialist I

JOB SUMMARY

The Quality Specialist I plays a key role in supporting WhidbeyHealth’s mission of delivering high-quality healthcare by assisting the Executive Director of Quality and Compliance with a variety of clerical and administrative tasks.  This position works closely with the Quality and Transformation Department to ensure efficient operations and compliance with quality standards.

PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:

•             Provide excellent customer service when answering phones and greeting visitors.

•             Point of Contact: Serve as a liaison for internal and external customers.

•             Detail-Oriented & Deadline-Driven: Manage tasks efficiently while meeting schedules and deadlines.

•             Meeting Support:

o             Take detailed minutes as assigned by the Executive Director of Quality and Compliance.

o             Schedule appointments and meetings for the Executive Director.

•             Administrative Support:

o             Assist in maintaining schedules and documentation for the Executive Director.

o             Supply Management: Order and manage supplies as needed.

o             Environment of Care Rounding: Participate in facility safety and compliance rounding.

•             Report Preparation: Assist in preparing regularly scheduled reports as assigned.

•             Accreditation & Compliance Support: Provide support during accreditation reviews, mock surveys,   and internal audits.

JOB KNOWLEDGE & QUALIFICATIONS

Education

• Highest level of education completed, minimum high school diploma or equivalent required. 

Training and Experience

• At least one (1) year experience as an Assistant or Secretary. 
• Basic knowledge of healthcare related concepts such as HIPAA, accreditation, compliance, and standardization. 

Certificates, Licenses, Registrations

• Preferred Certifications: Certified Administrative Professional (CAP) or Microsoft Office Specialist (Excel Word)  

OTHER SKILLS & ABILITIES

• Technical Proficiency:
  • Working knowledge of office equipment (computers, printers, phones, fax machines).
  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. 
  • Strong ability to manipulate and analyze spreadsheets in Excel. 
• Communication & Customer Service:
  • Clear, professional, and personable communication with internal and external customers.
  • Strong oral and written communication skills.
  • Ability to establish and maintain positive relationships with colleagues and stakeholders. 
• Self-Motivation & Initiative:
  • A motivated self-starter who takes independent action when needed. 
  • Able to plan, prioritize, and organize workload to meet communicated deadlines with minimal supervision.
• Critical Thinking & Problem Solving:
  • Ability to analyze situations, think critically, and function independently. 
  • Strong problem-solving and adaptability skills.
• Attention to Detail & Organization:
  • Detail-oriented with strong time management and organizational skills. 
  • Ability to handle multiple tasks efficiently while maintaining accuracy.
• Team-Oriented & Professionalism:
  • Empathy and adaptability in working with a diverse team and customer base.   
  • A collaborative, team-oriented approach to workplace interactions.