What are the responsibilities and job description for the Home Care Staffing Coordinator position at Wheeler Staffing Partners?
Home Care Staffing Coordinator
Location: Plano, TX
Employment Type: Full-Time, Onsite
Schedule: Monday – Friday, 1PM-10PM
Industry: Home Care (HCSSA – Personal Assistance Services)
Overview
Wheeler Staffing Partners is seeking a Home Care Staffing Coordinator for a full-time, onsite opportunity in Plano, TX. The Scheduler will play a key role in coordinating caregiver schedules, managing client assignments, and supporting the daily operations of a busy home care agency.
This position requires strong communication, organization, and multi-tasking skills, along with the flexibility to step into client care when needed to ensure uninterrupted service.
Key Responsibilities
- Manage caregiver schedules using scheduling software (such as SwyftOps, ClearCare, AxisCare, or WellSky).
- Coordinate caregiver-to-client assignments based on availability, skills, and preferences.
- Handle incoming calls from caregivers, clients, and referral partners.
- Manage open shifts, call-offs, and schedule changes promptly and effectively.
- Communicate updates and staffing changes in real-time.
- Collaborate with internal teams including Service Coordination, HR, and Nursing.
- Maintain accurate and up-to-date documentation in scheduling and CRM systems.
- Participate in after-hours or weekend on-call rotation as needed.
- Provide hands-on assistance or client visits when staffing shortages occur (training provided).
Qualifications
- Minimum of 2 years’ experience in home care scheduling
- Strong communication and customer service skills.
- Proficient in scheduling or CRM software (SwyftOps, ClearCare, AxisCare, WellSky, AlayaCare, or similar).
- Ability to multitask and remain organized in a fast-paced environment.
- Reliable, professional, and able to maintain confidentiality.
- Ability to step into client care as needed (training provided).
Preferred Qualifications
- Previous experience in home care staffing.
- CNA or caregiver background preferred.
Background Check Requirements
All candidates must successfully complete:
- Texas DPS Background Check in compliance with Health & Safety Code Chapter 142, Section 250.006.
- Nurse Aide Registry and Employee Misconduct Registry checks (must not be listed as unemployable).
- OIG Exclusion List review.
- Employment reference verification (minimum of two professional references).
About Wheeler Staffing Partners
At Wheeler Staffing Partners, we connect skilled professionals with meaningful opportunities across the healthcare industry. Our team partners with top organizations nationwide to match talent where it’s needed most — because connecting great people is what we do best.