Customer Service - Nights

What Chefs Want is a supplier of gourmet foods, cheeses, produce, and fine quality meats and seafood and is seeking high energy - customer service oriented individuals to add to our Louisville Night WOW team. As a member of the Night WOW team, you will assist customers in 10 states and 3 time zones with their customer service needs. We have fun WOWing chefs!

Desired Schedule:

4pm - 12am – Days off negotiable.

Why work for What Chefs Want as Customer Service Agent?

• Grocery savings (All of our employees get savings on EVERYTHING we carry)
• Flexible schedule (If you need a day off, we try our best to accommodate)
• Full benefit package available (Health, dental, and vision)
• Life insurance offered to ALL employees ($25,000 free of charge)
• 401K plan available (ask for details)
• Family owned company (And we make sure it feels that way)!
• Promotion from within (Opportunities are ALWAYS available to those who ask)

Attitudes and Behaviors of our Customer Service Agents

• Achievement: working towards expected results and exceed customer expectations
• Cheerful: Come to work happy (it’s contagious)
• Fun: “Have fun ‘Wowing’ Chefs.”
• Dependable, Trustworthy, and Responsible (We all depend on each other)

Qualifications for the Customer Service Agent position

• Possess excellent customer service , communication (written and oral), and problem solving skills
• Working knowledge of Outlook and Microsoft Office Suite
• Excellent typing skills
• Cheerful disposition and problem solving skills
• Ability to communicate with customers via phone, text, email, and chat
• Minimum of GED required
• Prior customer service and/or experience in the food service industry a plus

Physical and mental demands of a Custom Service Agent:
Our WOW Center is a fast-paced environment in which the employee will be expected, upon completion of training, to handle multiple customer requests at a time. This is a team setting with plenty of knowledgeable teammates to help train the skills necessary for WOWing customers at What Chefs Want. The employee will be seated most of the day with adequate breaks. Strong written and spoken communication is essential as well as a sense of urgency and desire to provide excellent customer service.

Employee Culture at What Chefs Want

At What Chefs Want, we believe our success is built on the success of our people. As we continue to grow, we provide opportunities for employees to learn, contribute, and advance their careers.

We encourage every team member to take ownership of their role, seek ways to improve, and share ideas that help make our Company stronger. Through regular feedback, coaching, teamwork, and continuous improvement, employees have the opportunity to develop their skills and grow within the organization.

Advancement is based on performance, initiative, and the ability to embrace new opportunities. We are committed to supporting our employees as they build rewarding careers with us.

Go Make a Great Career for Yourself!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Louisville, KY 40223 (Required)

Work Location: In person

Salary : $18