What are the responsibilities and job description for the Network Technician position at Westmoreland County?
To provide technical support for the County’s network and communications infrastructure, networking, voice and data connectivity, telephony systems, wireless access, audio/visual technology, and related equipment to ensure reliable service to end users and departments.
About UsA career with Westmoreland County offers the opportunity to make a meaningful impact on the lives of our residents while serving one of Pennsylvania's most vibrant and growing communities.
County employees enjoy a comprehensive benefits package, a competitive retirement plan, generous paid time off, and opportunities for professional growth and career advancement. We are committed to supporting our workforce through programs and resources that promote both personal and professional success.
Westmoreland County fosters a collaborative, inclusive, and supportive work environment where dedication, integrity, innovation, and public service are valued and recognized. With diverse career opportunities across numerous departments and unions, employees can build rewarding careers while contributing to the health, safety, and well-being of our community.
Join a team that is committed to excellence in public service and dedicated to making a positive difference every day. Westmoreland County is proud to attract and retain talented professionals who are passionate about serving others and helping shape the future of our region.
Follow the link below to learn more about all that Westmoreland County has to offer:
https://www.westmorelandcountypa.gov/2377/You-Belong-Here
Duties and ResponsibilitiesESSENTIAL FUNCTIONS OF JOB:
1. Diagnoses, troubleshoots, and resolves layer 1 through layer 3 network issues, including cabling, patching, switches, access points, ports, and connectivity problems.
2. Provides support for wired and wireless networks, including workstation connectivity, access issues, network drops, and basic configuration assistance.
3. Installs, configures, tests, and maintains VoIP and analog phone equipment, telephone handsets, voicemail-related devices, and associated telecommunications endpoints.
4. Supports microphone systems, public address systems, emergency notification systems, and other audio or alerting technologies used by County departments.
5. Assists with Internet of Things (IoT) devices and connected equipment requiring network connectivity or basic operational support.
6. Supports video presentation and video conferencing equipment, including displays, controllers, cameras, speakers, and related peripherals.
7. Responds to service requests, performs on-site technical support, and escalates issues to the Network Engineer or Sr. Network Engineer as appropriate.
8. Coordinates with internal staff and vendors to help restore service for network and voice technology disruptions.
9. Performs routine preventative maintenance and verifies operation of network and communications equipment.
10. Documents work performed, updates tickets, and maintains accurate records of assets, troubleshooting steps, and resolutions.
11. Assists in equipment setup, moves, additions, and changes for offices, meeting spaces, and other County facilities.
OTHER DUTIES OF JOB:
1. Attends meetings, training and seminars as required.
2. Assists other IS staff with work assignments as needed.
3. Performs other job-related duties as assigned and required.
QualificationsQUALIFICATIONS:
To do this job successfully, an individual must be able to perform each essential duty satisfactorily. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
A. EDUCATION/TRAINING:
Associate degree in information technology, networking, telecommunications, or a related field preferred; equivalent combination of education, training, and experience may be considered.
B. WORK EXPERIENCE:
Two or more years of increasingly responsible experience in networking, telecommunications, desktop support, or related technical support work preferred.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1. Must be able to speak and understand the English language in a proficient manner in order to carry out essential job duties.
2. Must possess good communication and interpersonal skills.
3. Must possess the ability to function independently, have flexibility and the ability to work effectively with the public, co-workers and others.
4. Must possess the ability to maintain confidentiality in regard to Department information and County records.
5. Must possess the technical knowledge to operate a computer and other office equipment at an intermediate to advanced skill level.
6. Must possess the general knowledge of modern office practices and best procedures.
7. Must possess the ability to manage multiple service requests and prioritize work assignments appropriately.
8. Must possess the ability to learn and adapt to changing technology through self-training, seminars, and other continuing education opportunities.
9. Must possess basic to intermediate technical knowledge of network devices, telecommunications systems, wireless connectivity, and audio/visual equipment.
10. Must possess the ability to troubleshoot layer 1 and layer 2 networking issues and identify when escalation is required.
Contact UsIf you need assistance, please contact us at jobs@westmorelandcountypa.gov
Westmoreland County maintains a policy where qualified applicants are hired on the basis of fitness and merit without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information, or veteran status.