What are the responsibilities and job description for the Customer Service Representative position at Westmoreland County?
Take client phone calls on main phone, answer routine questions, perform routine services, resolve account problems, and make referrals to other units as appropriate
About UsA career with Westmoreland County offers the opportunity to make a meaningful impact on the lives of our residents while serving one of Pennsylvania's most vibrant and growing communities.
County employees enjoy a comprehensive benefits package, a competitive retirement plan, generous paid time off, and opportunities for professional growth and career advancement. We are committed to supporting our workforce through programs and resources that promote both personal and professional success.
Westmoreland County fosters a collaborative, inclusive, and supportive work environment where dedication, integrity, innovation, and public service are valued and recognized. With diverse career opportunities across numerous departments and unions, employees can build rewarding careers while contributing to the health, safety, and well-being of our community.
Join a team that is committed to excellence in public service and dedicated to making a positive difference every day. Westmoreland County is proud to attract and retain talented professionals who are passionate about serving others and helping shape the future of our region.
Follow the link below to learn more about all that Westmoreland County has to offer:
https://www.westmorelandcountypa.gov/2377/You-Belong-Here
Duties and ResponsibilitiesESSENTIAL FUNCTIONS OF JOB:
1. Operate the office computerized switchboard
2. Answer customer questions regarding child support program, office procedures, new statewide enforcement remedies
3. Use e-mail to seek from appropriate officer/case workers answers to more complex questions; relay to or return calls to customers with answers
4. Take customer information regarding disputed account balances; perform account reconciliations and make findings available to customers within 3 business days
5. As assigned by supervisor, do research on causes for distribution holds, make necessary corrections for monies on hold to be released by SCDU
6. Answer overnight mail messages on AVR and web-based e-mail
7. Verify customer notifications of change of address and/or employment; make system changes
8. Upon request, mail account statements and program information to customers
9. Receives payments from customers
10. Receipt and post payments of fees to non-PACSES system using Quick Books Pro
OTHER DUTIES OF JOB:
1. Attends meetings, training and seminars as required.
2. Performs other job-related duties as assigned and required
QualificationsQUALIFICATIONS:
To do this job successfully, an individual must be able to perform each essential duty satisfactorily. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
A. EDUCATION:
High School Diploma or equivalent
B. WORK EXPERIENCE:
1 to 2 years experience in customer service, cash handling and bookkeeping, or any combination of education and experience that provides equivalent knowledge, skills, and abilities
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1. Must possess some knowledge of Domestic Relations policies and ability to carry them out in regard to essential job duties.
2. Must possess the ability to perform math calculations and prepare various reports and financial documents.
3. Must be able to speak and understand the English language in a proficient manner in order to carry out essential job duties.
4. Must possess good communication and interpersonal skills.
5. Must possess the ability to function independently, have flexibility and the ability to work effectively with employees and co-workers.
6. Must possess the technical knowledge to operate a computer at an intermediate skill level and use other office equipment to perform job duties.
7. Must possess the ability to make independent decisions when circumstances warrant such action.
8. Must possess the ability to follow instruction and complete required forms and documentation without error.
9. Must possess the ability to multi-task while maintaining concentration and productivity.
10. Must possess knowledge off office procedures, best practices and methods.
11. Must possess knowledge of and ability to prepare required documents, ensuring all applicable policies and procedures are adhered to.
12. Must have knowledge of computer software programs and hardware.
13. Must possess knowledge and the ability to maintain accurate and efficient data entry systems and to retrieve required reports and information.
Contact UsIf you need assistance, please contact us at jobs@westmorelandcountypa.gov
Westmoreland County maintains a policy where qualified applicants are hired on the basis of fitness and merit without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information, or veteran status.