Medical Assistant/Receptionist

The Medical Assistant supports the daily clinical and administrative operations of a growing psychiatry and family practice clinic. This role requires a compassionate, organized, self-directed individual with strong communication skills, professional boundaries, and sound problem-solving ability. The MA will assist with reception, medication-related workflows, prior authorizations, and occasional in-office monitoring of patients receiving esketamine, following clinic protocols and under provider direction.

Essential Duties and Responsibilities

Front Office and Patient Support

• Greet patients, answer phones, schedule appointments, and support check-in/check-out workflows.
• Maintain a calm, professional, and welcoming environment for patients and families.
• Respond to routine patient questions and route clinical concerns promptly to the appropriate provider.
• Assist patients with forms, releases of information, referrals, and other practice-related needs.
• Maintain patient confidentiality and comply with HIPAA, clinic policies, and professional standards.

Medication and Prior Authorization Support

• Receive and process medication refill requests according to clinic policy and provider direction.
• Obtain and document required information for refill requests, including pharmacy verification and relevant patient details.
• Prepare, submit, track, and follow up on medication prior authorizations.
• Communicate professionally with pharmacies, insurers, patients, and other members of the care team.
• Maintain accurate documentation of refill and prior authorization activity in the electronic health record.

Clinical Support

• Prepare examination rooms and maintain clinical supplies and equipment.
• Obtain and document vital signs and other assigned clinical information within scope of training and clinic protocols.
• Assist providers with patient flow, care coordination, and routine clinical tasks.
• Support occasional in-office monitoring of patients receiving esketamine, including observation, documentation, and timely escalation of concerns to the supervising provider in accordance with clinic protocols and required training.
• Complete all esketamine-related duties only after appropriate training and within the MA scope of practice, clinic policy, and applicable regulatory requirements.

Practice Operations

• Work independently while recognizing when to seek assistance or escalate an issue.
• Maintain appropriate professional and therapeutic boundaries with patients.

Required Qualifications

• High school diploma or equivalent.
• Current Medical Assistant certification or registration, if required by state or clinic policy.
• Current BLS/CPR certification, if required by clinic policy.
• Strong interpersonal, verbal, and written communication skills.
• Excellent organizational skills, attention to detail, and ability to manage confidential information.
• Ability to work independently, use sound judgment, and follow established procedures.
• Demonstrated professionalism, reliability, healthy boundaries, and a patient-centered approach.
• Proficiency with electronic health records, basic computer applications, and telephone communication.

Preferred Qualifications

• Prior experience in a psychiatry, behavioral health settings preferred as primary, family practice experience secondary .
• Experience with medication refills, pharmacy communication, and prior authorizations.
• Experience working with patients with mental health conditions.
• Familiarity with esketamine treatment workflows or willingness to complete required training.

Work Schedule and Growth Opportunity
This position will begin on a part-time basis. Hours may increase as patient volume and practice needs grow. Schedule flexibility may be needed to support clinic operations and occasional esketamine treatment days. No weekends. No Holidays.

Physical and Work Environment Requirements

• Ability to sit, stand, walk, communicate by phone and in person, and use standard office and clinical equipment.
• Ability to maintain composure and professionalism in a fast-paced outpatient setting.
• Ability to interact respectfully with patients who may be experiencing emotional distress or mental health symptoms.

Join us to be part of a dedicated team committed to delivering outstanding patient care through energetic service and meticulous clinical support!

Pay: $18.00 per hour

Expected hours: 5.0 – 15.0 per week

Work Location: Hybrid remote in Philipsburg, MT 59858

Salary : $18