What are the responsibilities and job description for the Full-Time Customer Service Representative position at WESTERN STATE BANK?
At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.
The Customer Service Representative (CSR) serves as the “face of the bank” by providing a superior customer experience to our bank customers in Western’s day-to-day business. Position is responsible to provide a positive and impactful impression to our customers through an exceptional, accurate, and efficient customer experience and provide customers solution-based business development and referrals within the bank in accordance to our organizations’ vision, core values, and team guidelines.
Duties and responsibilities
- Customer Transactions: Handle transactions with customers in person or via the phone, email, and online in an accurate, professional and efficient manner reflective of our vision, core values, and team guidelines and our ability to provide a superior customer experience.
- Referrals: Refer customers to other departments in the bank by looking for opportunities to cross-sell and recognizing customer needs and corresponding solutions.
- Standard and Miscellaneous CSR Tasks: Balance draw on a daily basis, complete required compliance trainings, order supplies, and assist with miscellaneous internal projects.
- Other duties and responsibilities as needed or assigned.
High School Diploma or GED preferred. Previous cash handling experience preferred.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Western State Bank is an EEO and Affirmative Action Employer. Member FDIC.