Information Technology Support Engineer

Title:              IT Support Engineer

Location:        WGAESF Headquarters – Glenview, IL

Reports to:    Senior Director, IT

Salary Range: $70,000 to $80,000

POSITION DESCRIPTION

We are seeking a dependable and detail-focused IT Support Engineer to provide day-to-day technical support for WGA and ESF staff. Responsibilities include assisting with user onboarding and offboarding, managing IT assets, and supporting core information systems. The role also involves diagnosing and resolving hardware, software, network, and system issues to reduce disruption to business operations. You will serve as the primary point of contact for IT inquiries and play a key role in ensuring reliable user-facing technology, sustained productivity and efficiency, strong data security, and uninterrupted service delivery.

Key Responsibilities:

• End-User Support: Act as the primary point of contact for IT support, delivering friendly and effective assistance to users in person, by phone, and remotely.
• Troubleshooting: Identify, diagnose, and resolve hardware, software, and network issues, collaborating with vendors as needed to address technical problems.
• System Maintenance: Install, configure, and maintain computer hardware, operating systems, software applications, and peripherals to ensure reliable system performance.
• A/V & Shared Technology: Set up and support shared technology such as printers and audiovisual (A/V) systems to ensure a seamless and functional user experience.
• Mobile Device Management: Support and manage mobile devices, ensuring secure and compliant integration with company systems and software.
• Security & Compliance: Support IT security efforts by managing third-party risk assessments for new software, ensuring alignment with security and compliance standards.
• Incident Management: Effectively manage incident response by escalating issues appropriately to the IT Manager and Managed Service Provider (MSP).
• Documentation: Create and maintain clear and concise documentation, including support procedures, troubleshooting guides, and internal knowledge base articles.
• Asset Management: Track and manage inventory for all company-owned devices and peripherals to maintain accurate asset records.
• Project Contribution: Contribute to small and large scale IT initiatives and special projects with significant technology impact.
• Continuous Improvement: Develop performance metrics and success indicators to measure impact and identify areas for improvement.

QUALIFICATIONS 

The ideal candidate will bring most of the following qualifications and skill sets: 

·        Degree in Information Technology, Computer Science, or a related major, relevant industry certifications, or equivalent hands-on experience.

·        1-4 years of hands-on IT support experience.

·        Strong working knowledge of Windows operating systems, Microsoft 365 Applications (Outlook, Excel, OneDrive, etc), Active Directory, and Microsoft Teams administration.

·        Basic understanding of networking concepts (Wi-Fi, VPNs, TCP/IP, DNS, DHCP, VLANs).

·        Familiarity with ticketing system (Zendesk, SeviceNow, etc) workflows and remote support tools such as TeamViewer, Splashtop, or Ninja.

·        Experience with MFA/SSO solutions such as Okta, Azure administration, familiarity with any CRM, understanding web server administration fundamentals, and familiarity with programming/scripting are all strong pluses.

·        Excellent troubleshooting abilities with strong verbal and written communication skills and a service-oriented approach.

·        Ability to manage multiple priorities, meet deadlines, and work effectively with minimal supervision.

·        Proven ability to collaborate across departments and contribute successfully in both independent and team-based environments.

BENEFITS INCLUDE:

• Base salary plus bonus (commensurate with experience)
• Comprehensive insurance package (medical, dental, vision, etc.)
• 403(b) retirement plan with a very competitive contribution program
• Paid time off
• Walking distance to Glenview Metra train station

APPLICATION

To apply for this position, please send you resume to Human Resources at HR@wgaesf.org.

About the Evans Scholars Foundation | Western Golf Association:

Since 1930, the Evans Scholars Foundation (ESF) has provided full tuition and housing scholarships to deserving caddies. More than 12,575 Alumni have graduated as Evans Scholars, representing more than $435 million in tuition and housing costs. There are currently 1,260 Evans Scholars attending 27 universities across the country. The Western Golf Association (WGA) has conducted championships for professional and amateur golfers since 1899. Today, it is a driving force in the game of golf, raises funds and awareness for the Evans Scholars Program and promotes youth caddie opportunities.

Values Statement

We believe that fostering a welcoming environment and embracing various perspectives are vital to strengthening our organization. We aim to cultivate a community where everyone feels valued and to expand opportunities to elevate and enrich the WGA and Evans Scholars community.