Information Technology Support Associate

Overview

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager.

Responsibilities

• Provide Level 1 support for store and office users via phone, ticketing system, email, or in person.
• Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking.
• Resolve routine software, hardware, and connectivity issues or escalate when necessary.
• Assist with installing, configuring, and updating hardware and software across store locations.
• Help maintain back-office systems, time clocks, scanners, and communications tools.
• Support the rollout of new equipment, system upgrades, and store technology initiatives.
• Ensure devices and systems are maintained according to company standards.
• Collaborate with the IT team to improve processes and reduce recurring issues.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field strongly preferred.

• 2 years of technical support experience required.
• Retail or grocery industry experience is highly preferred, especially with POS or store operations systems.
• Basic understanding of computer hardware, networking fundamentals, and mobile devices.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Willingness to learn new systems and technologies.
• Ability to travel to store locations as needed.

Job Type: Full-time

Work Location: In person

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off