Service Department Manager - Power Generation, Diesel, and Heavy Equipment

CK Power is a family-owned business that has been providing off-highway power solutions for 90 years. At CK Power, we have the well-deserved reputation for engineering and building products that simply can’t be made by the competition. We provide custom diesel power units and generators to a diverse group of industries that power the background of everyday life. To learn more, please visit us at www.ckpower.com.

CK Power is looking for a Service Department Manager at our Mansfield, TX location. The Service Manager provides leadership for a team of Field and In-Shop Service Technicians, along with Service Department support staff. You’ll serve as a resource and point of contact for customers.

What You’ll Do:

·         Lead, mentor, and provide support for a team of Field and In-Shop Service Technicians, along with Service Department support staff at multiple locations across the Southwest.

·         Calculate and report monthly Service Department finances. Maintain and provide documentation of Service Department activities.

·         Ensure compliance with all Health, Safety & Environmental policies, procedures, and legislation.

·         Ensure compliance with all CK Power policies and procedures.

·         Serve as a point of contact and resource for customers, including escalated customer calls.

What You’ll Need:

·         A safety-first mindset.

·         A strong technical aptitude and experience with industrial diesel-powered engines, construction equipment, and power generation.

·         Prior leadership experience. Ability to provide leadership and mentorship to a diverse team.

·         Experience with Service Department software.

·         High degree of ethical behavior.

·         Resourcefulness and ability to figure out viable solutions to resolve problems.

·         High motivation and ability to maintain a high level of task focus. Ability to work with minimal supervision.

·         Customer-focused and results-driven attitude.

·         Strong verbal and written communication proficiency.

·         Experience with diesel-powered off-highway equipment preferred.

What Helps:

·         Bachelor’s degree in relevant field a plus.

·         Relevant trade or technical school experience or certifications a plus.

·         Original Equipment Manufacturer (OEM) and Electrical Generating Systems Association (EGSA) certifications are pluses.

The above list is non-exhaustive. Other essential job functions may exist that are not listed here.

Competitive pay and benefits!

Equal Opportunity Employer including veterans and persons with disabilities.