Dispatcher/ Scheduler Great Falls

Johnson / Madison - Western Building Center Great Falls, Montana (Monday through Friday)

Johnson / Madison - Western Building Center in Great Falls is seeking a dependable, detail-oriented Dispatcher/Scheduler to join our team. This full-time position plays a vital role in coordinating deliveries, communicating with customers and staff, and ensuring materials are delivered safely and on time. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is committed to providing excellent customer service.

Position Summary

The Dispatcher/Scheduler is responsible for coordinating daily deliveries, assigning drivers and equipment, communicating with customers, and working closely with the Store Manager, Yard Foreman, and Sales Team to ensure efficient and accurate delivery scheduling. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive attitude.

Benefits & Opportunities

• Wage dependent upon experience

• Health insurance provided

• Dental and Vision insurance available

• 401(k) program available

• Paid vacation and personal days

• Opportunity for advancementWestern Building Center is proud to promote from within. More than 10% of our 300 employees have been with us for over 20 years.

• Background check and pre-employment drug screen required

Responsibilities

• Schedule and coordinate daily deliveries to maximize efficiency and customer satisfaction.

• Work closely with the Store Manager, Yard Foreman, and Sales Team to prioritize deliveries and meet customer needs.

• Receive delivery requests and accurately schedule drivers, trucks, and equipment.

• Ensure delivery paperwork is complete and accurate before dispatch.

• Monitor driver progress and adjust schedules as needed throughout the day.

• Communicate delivery updates with customers, drivers, and store personnel.

• Plan delivery routes to improve efficiency while minimizing travel time and costs.

• Coordinate vehicle availability and report maintenance concerns when needed.

• Maintain positive working relationships with customers, drivers, and fellow employees.

• Assist in resolving delivery issues and finding timely solutions.

• Follow and promote all company safety policies and procedures.

• Attend required safety meetings and training.

• Perform other duties as assigned.

Qualifications

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Outstanding customer service skills.

• Ability to remain calm and make sound decisions in a fast-paced environment.

• Strong computer skills, including Microsoft Windows and other business software.

• Ability to prioritize work and adapt to changing schedules.

• Knowledge of the Great Falls area and surrounding delivery routes is preferred.

• Commitment to safety and teamwork.

• Reliable attendance and punctuality.

Minimum Requirements

• High school diploma or equivalent.

• Previous dispatching, scheduling, logistics, transportation, customer service, or related experience preferred.

• Computer proficiency.

• Ability to work effectively with customers, drivers, sales staff, and management.

• Must successfully complete a pre-employment drug screen and background check.

Work Environment / Physical Requirements

The work environment and physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities.

• Primarily office-based with extended periods of sitting and computer work.

• Frequent communication by phone and in person.

• Occasional walking throughout the yard to coordinate deliveries or communicate with staff.

• Occasionally lift, carry, push, or pull up to 50 pounds

Experience and License Requirements

• Customer Service (optional)
• Logistics (optional)