What are the responsibilities and job description for the Certified Medical Assistant position at Westbrook Health Services, Inc.?
Brief Description
Position Summary
The Certified Medical Assistant provides direct clinical and administrative support to ensure efficient,
trauma-informed medical and behavioral health services. Responsibilities include obtaining vital signs,
collecting laboratory specimens, administering medications, documenting in the EMR, assisting
prescribers, and coordinating aspects of patient care in alignment with WHS, CCBHC, and regulatory
standards.
Clinical Support
Physical Requirements
The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.
Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance.
Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws. Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.
Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.
Position Summary
The Certified Medical Assistant provides direct clinical and administrative support to ensure efficient,
trauma-informed medical and behavioral health services. Responsibilities include obtaining vital signs,
collecting laboratory specimens, administering medications, documenting in the EMR, assisting
prescribers, and coordinating aspects of patient care in alignment with WHS, CCBHC, and regulatory
standards.
- Pay based on experience*
Clinical Support
- Obtain patient medical information, vital signs, height, and weight; document accurately in the EMR.
- Prepare patients for examinations and assist clinical staff and prescribers as directed.
- Administer injectable medications per policy and scope of practice.
- Collect and prepare laboratory specimens, including blood and urine; complete UDS collection.
- Assist with nursing tickets, MAT workflows, and clinical procedures.
- Record medical history, test results, and clinical updates in the EMR.
- Obtain Board of Pharmacy (PDMP) information and complete medication-related documentation.
- Obtain medication prior authorizations as needed.
- Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, and WHS policy.
- Follow all federal, state, and organizational regulations and safety standards.
- Explain treatment procedures, medications, diets, and provider instructions to patients.
- Contact medical facilities or departments to schedule tests or admissions.
- Support efficient clinic flow and positive client experience across assigned programs.
- Demonstrate WHS mission, values, ethical standards, and trauma-informed care principles.
- Attend required trainings and maintain clinical competencies.
- Perform other duties as assigned to support clinical operations.
- High school diploma or GED required.
- CMA certification required
- Experience with injections, specimen collection, and EMR documentation preferred.
- Prior medical or behavioral health experience strongly preferred.
- Clinical accuracy and safety
- Confidentiality and ethics
- Communication and teamwork
- Attention to detail
- Adaptability in fast-paced clinical environments
- Frequent standing, walking, and movement between clinical spaces.
- Ability to sit, bend, reach, and lift up to 25 pounds.
- Manual dexterity for injections, specimen handling, and EMR entry.
- Visual and auditory ability to read medical information and communicate effectively.
- Ability to maintain composure and accuracy in busy medical/behavioral health settings.
Physical Requirements
- Frequent standing, walking, and movement between clinical spaces.
- Ability to sit, bend, reach, and lift up to 25 pounds.
- Manual dexterity for injections, specimen handling, and EMR entry.
- Visual and auditory ability to read medical information and communicate effectively.
- Ability to maintain composure and accuracy in busy medical/behavioral health settings.
The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.
Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance.
Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws. Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.
Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.