What are the responsibilities and job description for the Older Adult Care Manager/Supports Coordinator position at West Michigan Community Mental Health System?
The Older Adult Care Manager/Supports Coordinator is responsible for providing services in the population specific services for older adults (ages 60 and older). The staff person provides targeted case management and/or supports coordination services to older adult individuals with mental illness, co-occurring substance use disorders, and/or persons with intellectual/developmental disabilities under the supervision of the population team leader or coordinator. Individuals with an LBSW licensure in this role may provide assessment and diagnosing services with master’s level supervisor sign off. These services may be one or more of the following: collaborating on service planning utilizing person centered planning principles, linking and coordinating to CMH, community services and community agencies, monitoring for service effectiveness, consumer satisfaction and serving as a consumer advocate and coordination with the Medicaid Health Plan or other health care providers. Consumers may require long-term support and intervention to maintain or improve functioning and have compromising physical or interfering behavioral conditions. Additionally, the service focuses on building strong community relationships with other organizations who provide services for the older adult population. This position is part of a staff pool that serves to fulfill the agency’s Crisis Stabilization Service. This may require on-call hours including nights, weekends, and holidays.
Service activities may include but are not limited to:
- Assisting older adults to obtain a variety of community supports and access community resources and benefits, in order to promote independence and self-sufficiency.
- Provide outreach to participants in order to establish and maintain engagement in treatment.
- Coordinate care with primary care physicians and other medical providers.
- May complete forms on behalf of or alongside consumers and explain rules and regulations.
- Assist during urgent/emergent situations by determining needs and linking participants to needed supports.
- Establishes working relationships with community resources for older adults. Acts as a liaison between participants and those resources as needed.
- Facilitates the establishment of Care Coordination activities between CMH and community organizations.
- Providing referral information for CMH services
- Providing educational presentations on behavioral health related topics
- Building a library of community services information, and other collaborative activities.