Analyst - Restaurant Technology Vendor Management

What you'll do

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! 

The Restaurant Technology Vendor Management Office plays a key role in ensuring high levels of technology stability in our restaurants through strong partnerships with IT vendors and Wendy’s franchisees, consistent vendor performance measurement and management, timely partner communication, swift escalation resolution, and interpretation and presenting data related to services and hardware improvements. The Analyst – Restaurant Technology VMO will report directly to the Manager – Restaurant Technology VMO. This role is responsible for coordinating information and analyzing basic data analysis using standard procedures and monitoring hardware adoption rates. The Analyst will contribute to vendor success through proactive communications and ensuring a white-glove experience for our restaurants when interacting with our vendor partners.

Responsibilities

• Coordinates key vendor metrics and vendor scorecards; collaborate with stakeholders to identify technology trends and impacts to the Wendy’s System. These results will be presented to Restaurant Technology Teams for incorporation into the overall Restaurant Technology Strategy
• Maintain high levels of excellence from vendor partners by maintaining metrics on a continuous basis. Demonstrate a sense of urgency when resolving escalations and executing deliverables.
• Proactively communicates to key IT partners and franchisees related to imaging, product lifecycle management, and supply chain status and updates.
• Collect, interpret, and present data related to restaurant tech hardware and services.

What we expect from you

• Education: Bachelors degree preferred
• 1-3 years experience in data analytics with large organization
• Customer service oriented, demonstrates sense of urgency and attention to detail
• Practical knowledge of technology supply chain management
• Strong problem solving and communication skills

Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite 

  

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. 

  

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance. 

  

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com. 

  

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws. 

Pay Range: $74,000.00 - $126,000.00 Annually

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

Salary : $74,000 - $126,000