Vendor Analyst

What You Will Do:

Vendor Performance & Relationship Management

• Monitor the performance of facilities related vendors using SLAs, KPIs, compliance metrics, and customer satisfaction feedback from Safelite’s field and supply chain organizations.
• Track response times, completion rates, cost adherence, safety compliance, and service quality across Safelite’s national footprint.
• Support QBRs and structured performance reviews for facility services and construction contractors.
• Assist in vendor issue resolution—dispatch delays, quality concerns, warranty questions, repeated service failures.
• Provide rapid vendor support for urgent facility issues (emergency repairs, environmental events, storm impacts).

Data Analysis & Reporting

• Analyze spend patterns, work order trends, variation in vendor pricing, and seasonality (e.g., snow removal, HVAC peak loads).
• Create and maintain dashboards for Facilities and Real Estate leadership showing vendor performance, cost trends, and risk indicators.
• Provide insights to support decisions on consolidating vendor networks, adjusting scopes, or improving service coverage.

Contract, Compliance & Governance

• Support contract lifecycle management for facility service agreements, maintenance programs, and construction contracts.
• Track contract expirations, COIs, licensing, safety documentation, and compliance with Safelite policies.
• Ensure work performed aligns with building codes, ADA requirements, OSHA safety expectations, and internal quality standards.
• Assist in developing and maintaining standard scopes of work for recurring services (janitorial, landscaping, mechanical, fire/life safety inspections, etc.).

Sourcing, RFx & Negotiation Support

• Assist in running RFIs, RFPs, and competitive bid events for regions or service categories (e.g., HVAC, GC services, janitorial).
• Compare vendor proposals, validate pricing structures, and ensure alignment with Safelite brand and operational needs.
• Support leadership during negotiations with data, vendor history, and risk analysis.

Vendor Onboarding & System Administration

• Facilitate onboarding of new facilities vendors through ServiceChannel, the Oracle Supplier Portal, or other Safelite vendor management and payment systems, including setup, qualification questionnaires, and credentialing.
• Ensure vendors meet Safelite requirements before activation (insurance, licenses, safety documentation, IRS forms, etc.).
• Verify compliance with Safelite procurement and payment processes (proper quoting, line‑item clarity, invoicing accuracy).
• Maintain accurate vendor master data for facilities and construction partners.

What You Will Need:

• 2–4 years of experience in vendor management, procurement, facilities operations, construction administration, or a related analytical role.
• Strong analytical and reporting skills (Excel, Sheets, BI tools).
• Experience managing or supporting facilities trades, construction vendors, or maintenance service providers.
• Familiarity with ERP, procurement, or vendor management systems (ServiceChannel, Oracle, CMMS platforms, Basware a plus).
• Strong communication skills and comfort working with field teams, contractors, and internal stakeholders.
• Ability to interpret scopes of work, proposals, contract terms, work orders, and cost breakdowns.

Preferred Qualifications:

• Bachelor’s degree in Business, Supply Chain, Facilities Management, Construction Management, or related field.
• Experience in multi‑site facilities operations in retail, service, or logistics environments.
• Understanding of building systems (HVAC, electrical, plumbing), construction processes, and safety requirements.
• Experience with project management for small capital improvements or repairs.
• Certifications: FM-related (CFM, FMP), procurement certifications (CPSM), or project management (CAPM/PMP).

What You Will Get:

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• View all our health, wealth and life offerings at www.safelitebenefits.com

Expected Work Location (In Office): It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite #LI-MH1

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.