What are the responsibilities and job description for the Intake Assistant position at WELLSTONE?
Job Description: The Intake Assistant is often the first point of contact between clients and WellStone. The position assists with the initial screening and processing of new clients via phone and in person by gathering essential information such as medical history, insurance details, and other relevant data to help to ensure that incoming clients receive the proper treatment needed. The Intake Assistant prepares and processes intake paperwork to include maintaining accurate records and ensuring confidentiality. This is a full-time, salaried position working 3rd shift (12am-8am).
What you'll be doing:
- Greet clients and visitors in a warm, professional manner.
- Answer telephone calls and assess urgency of call.
- Provide information related to policies, procedures, insurance and services.
- Assist clients with the completion of forms.
- Prepare new client information and verify insurance information for clients.
- Investigate billing questions as needed.
- Maintain client Electronic Medical Record (EMR).
- Schedule appointments.
- Ensure adequate coverage of reception desk.
- Complete other duties as assigned.
This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.
Qualifications:What we're looking for:
- High School Diploma or GED
- Previous experience in Crisis Intervention (preferred)
- Excellent verbal and written communication skills
- Proficient computer skills to include experience with Microsoft Office
- Excellent organizational skills to include suspense/timeframe management
Benefits
What we offer:
- Competitive medical, dental, and vision premiums
- State Retirement participation through RSA plus an optional 457b plan with a company match
- Nine (9) paid holidays throughout the year
- Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
- Company-paid Group Life and AD&D insurance and Long-Term Disability
- Licensure reimbursement
- Tuition discounts through learning partnerships with Athens State University and Capella University
We are compassionate towards those impacted by behavioral health disorders.
We are dedicated to one another through collaboration and teamwork.
We are optimistic problem-solvers who do what it takes to get the job done.