Sales Coordinator

 Job Title: Sales Coordinator 

Reports To: Inside Sales Manager/Sales Director 

Job Purpose 

The Sales Coordinator position will be responsible for providing sales support function to the internal sales, product
specialists/engineers, regional account managers, as well as being the “point
of contact” for field sales team on any sales-related matters. 

Duties and Responsibilities 

• Creates quotations for standard and slightly modified test chambers, using the departmental and ISO guidelines.
  Processes include, but are not limited to: 
  • Maintaining customer files in servers and PPL reports 
  • Formal quote presentation 
  • Entry and maintenance of data in QEP/VISUAL/CRM/SAP 
  • Create quotes following appropriate guidelines and seek required approvals 
  • Manage required documentation such as RFQ’s and SOW’s 
  • Execute export compliance guidelines 
  • Direct and collaborative communication with internal/external customers 

• Receives, processes, distributes and maintains files for all new purchase orders. Responsible for review of
  confirmation of purchase order terms, scheduling of design release meetings,
  order entry, down payment processing and shipment notice.  
• Releasing of order and issue change notification updates, following departmental and ISO guidelines. 
• Maintains high level of customer satisfaction as a point of contact for customers and external sales staff. 
• Must exhibit professional communication via email, telephone and web and social media. 
• Researches and resolves inquiries from other departments regarding quotations, purchase orders, job releases,
  change notices, and/or other miscellaneous items 
• Provide “point of contact” support for sales-related matters to the field sales team 
• Generate quotation, production order, invoices and commission statement 
• Additional responsibilities as determined by the Inside Sales Manager or Sales Director 
• Maintains positive interpersonal relationships with other departments regarding order management. Departments to include external
  sales, production, engineering, test, traffic,etc. 

Qualifications 

• Possess a high degree of attention to details and accuracy 
• High school diploma or GED required. Associate degree or higher preferred 
• Prior experience in customer service; or other equivalent relevant work experience preferred 
• Excellent phone etiquette skills 
• Excellent verbal, written, and interpersonal communication skills; command of English language
  both verbal and written 
• Ability to follow verbal and written instructions and work with minimal supervision.
  Self-starter. 
• Ability to effectively work independently and as a team member 
• Previous experience with SAP, CRM, VISUAL, QEP preferred 
• Proficient computer skills in Word, Excel, Power Point 
• Excellent Math skills preferred 
• Initiative in applying problem solving skills preferred 
• Ability to organize and manage multiple projects to meet deadlines 
• Mechanical and technical aptitude preferred 
• Punctual and dependable 
• Professional attire/appearance in accordance with corporate dress code policy

Working Conditions 

Mostly stationary work with occasional movement throughout the facility to access files, office machinery, etc. Works at a desk and a computer screen for
extended periods of time. Employee must be able to manually enter data into the provided computer/ system(s) and understand the screen and images that appear.
Frequently lifting and carrying up to 10 lbs and occasionally lifting up to 50 lbs. Use of hands to hold, lift and handle materials. Occasional climbing, bending and squatting.