Head of Fulfillment Operations

Weezie sells design-forward, customizable luxury home goods and gifts, with a focus on bath. Now is an exciting time to be joining the Weezie team as we were named one of the Inc. 5000 fastest-growing companies in 2024, and coming off even higher double-digit growth in 2025! With nearly 70 employees who work hard but also know how to #enjoythestay, our team is searching for a Head of Fulfillment Operations to lead and scale our growing in-house fulfillment and customization center. This role will be responsible for the end-to-end flow of order execution and customization across multiple sales channels.

This is a hands-on leadership role that combines daily production oversight and process optimization in a high-growth environment. You'll manage a team supported by dedicated supervisors, specialists, and leads.

This is a cross-functional role with high visibility across the organization that requires strong teamwork and communication skills. You’ll report to the Director of Operations. Your focus: deliver measurable results, scale systems and capabilities, uphold high operational standards, develop your team, and continually improve operational performance. 

What You’ll Do

Fulfillment Execution & Planning - 40%

• Oversee and optimize all fulfillment functions
• Lead regular throughput planning and operational readiness across all fulfillment functions

Team Leadership - 30%

• Manage, develop, and hold accountable a team of Supervisors, Specialists, and Leads
• Translate business goals into daily and weekly operating plans with clear performance expectations
• Champion continuous improvement using data and observation to identify gaps through structured problem-solving, collaboration, and clear communication across individuals and teams
• Build and optimize a team to meet the current and future demands of the business, with a focus on data-driven labor planning, hiring, staffing, scheduling, skill, and competency development

Strategic Projects - 30%

• Own strategic automation, system implementation, and long-term capacity expansion projects
• Work with partners across the organization to evaluate the feasibility of new product categories and customizations, and improve programs and customer experiences
• Leverage AI/LLM tools to improve reporting, productivity, SOPs, and decision-making
• Oversee the optimization of back-end customization tools, automation, product testing, machine maintenance, and non-D2C end-to-end processes
• Support custom logo programs, wholesale fulfillment, and corporate gifting workflows

KPIs:

• On-Time Shipping %
• Throughput Versus Plan
• Total LCPU (Labor Cost per Unit)

Who You Are

• Experienced: 6 years in operations, fulfillment, or supply chain leadership roles, including 3 years managing teams or cross-functional business processes
• High-EQ Leader: You can build trust, hold a high bar, and develop others in a fast-paced environment, with accountability and communication at the core of your leadership style
• Analytical & Data-Driven: Proficient using Excel/Google Sheets and performance dashboards to make decisions; able to identify patterns, measure impact, and drive improvements
• Hands-On & Accountable: You’re not afraid to get into the weeds when needed, and you take ownership of the outcomes
• Process-Oriented & Organized: You understand systems, workflows, and dependencies - and enjoy making them better. Organization and prioritization are hallmarks of your approach
• Tech-Savvy: You are comfortable learning and implementing new tools, including warehouse systems and AI/automation solutions
• Customer-Focused: You take pride in the end result and care about our impact on customers 

What You Can Expect

• This position will be full-time in person, specifically based out of our fulfillment center in Austell, GA
• A team that works hard but knows how to #enjoythestay
• Unlimited PTO plus remote work during the July 4th week and an office closure the week after Christmas
• Summer Fridays with a 1 pm close during the summer
• Anniversary gifts, including a $3,000 travel credit after 3 years of service and a 5-week paid sabbatical after 5 years of service
• Medical, Dental, and Vision insurance
• 401(k) plan
• Generous Weezie product gift and discount for yourself, friends, and family
• Paid Parental Leave