What are the responsibilities and job description for the Operations Technician position at Wecom Fiber?
Brief Description
Operations Technician
Reports to: Operations Supervisor
Location: Prescott, AZ
Be part of a rapidly expanding fiber network bringing high-speed connectivity to communities across Arizona. We’re looking for technicians who take pride in quality installations and customer experience.
Job Summary
The Operations Technician is responsible for both outdoor and indoor installation of fiber optic infrastructure, supporting the delivery of reliable, high-quality service to our customers.
This role includes hands-on field work such as trenching, aerial installation, and connecting fiber optic networks, as well as in-home installations including running fiber, Cat5/6 cabling, mounting wall jacks, and installing and activating Optical Network Terminals (ONT).
This is a customer-facing role requiring strong technical aptitude, problem-solving skills, and the ability to clearly communicate with customers during installation and troubleshooting.
Key Responsibilities
Wecom (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.
Operations Technician
Reports to: Operations Supervisor
Location: Prescott, AZ
Be part of a rapidly expanding fiber network bringing high-speed connectivity to communities across Arizona. We’re looking for technicians who take pride in quality installations and customer experience.
Job Summary
The Operations Technician is responsible for both outdoor and indoor installation of fiber optic infrastructure, supporting the delivery of reliable, high-quality service to our customers.
This role includes hands-on field work such as trenching, aerial installation, and connecting fiber optic networks, as well as in-home installations including running fiber, Cat5/6 cabling, mounting wall jacks, and installing and activating Optical Network Terminals (ONT).
This is a customer-facing role requiring strong technical aptitude, problem-solving skills, and the ability to clearly communicate with customers during installation and troubleshooting.
Key Responsibilities
- Perform outdoor installation of fiber optic cable, including trenching and aerial work
- Connect fiber optic cables to distribution points and network nodes
- Complete indoor installations including fiber, Cat5/6 cabling, routers, ONTs, and related equipment
- Troubleshoot and resolve service or installation issues in the field
- Educate customers on equipment use, services, and basic troubleshooting
- Conduct site assessments to determine optimal installation approach
- Maintain a clean, organized, and safe work environment
- Safeguard company-issued tools, equipment, and materials
- Collaborate with team members to complete installations efficiently and on schedule
- Follow all company safety policies and procedures during installation activities
- Maintain accurate documentation of work performed, including installation details and service issues
- Basic knowledge of fiber optics, telecommunications, or low-voltage systems
- Ability to work outdoors in varying weather conditions
- Strong customer service and communication skills
- Technical aptitude for installing and configuring telecommunications equipment
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Must be physically capable of lifting, bending, squatting, and carrying up to 75 lbs
- Must have or be able to obtain work boots meeting ASTM F2413 ANSI standards prior to start
- 1–2 years of experience in telecommunications, fiber installation, or low-voltage work
- Experience with in-home installations (fiber, cable, satellite, or similar)
- Familiarity with Cat5/6 cabling, routers, or ONT equipment
- OSHA 10 certification
- First Aid / CPR certification
Wecom (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.