What are the responsibilities and job description for the Customer Experience Specialist position at Weaver Popcorn Bulk, LLC?
Are you ready to take your career to the next level? If so, Come Grow with Us at Weaver Popcorn. Weaver Bulk is seeking talented individuals like you to join our dynamic team.
As a Customer Experience Specialist at Weaver, you can expect the following:
GREAT PAY & SCHEDULE!
We believe in rewarding hard work and dedication. As aCustomer Experience Specialist at Weaver Bulk, you'll enjoy excellent pay that recognizes your contributions. You can expect the following schedule:
- Schedule: Monday - Friday 8:00am – 5:00pm - However some overtime is expected due to the nature of this role.
INCREDIBLE BENEFITS!
We value the well-being of our employees. Along with a competitive salary, we offer a comprehensive benefits package. We believe in caring for our team, both inside and outside of work.
- Benefits start 1st day of the month following 30 days of employment with Weaver and they include Health, Vision, and Dental, Insurance as well as Life insurance and Disability Insurance
- 3 weeks paid time off in your first year.
- Generous education reimbursement of up to $15,000 per year
- 401(k) plan matches 100% of your 401(k) deferrals up to 10%
We are seeking a highly motivated Customer Experience Specialist to join our team. The Customer Experience Specialist will play a pivotal role in our sales operations, focusing primarily on setting up logistics, managing order entry processes, and handling Accounts Receivable tasks. The ideal candidate will be detail-oriented, organized, and possess excellent communication and interpersonal skills.
The responsibilities of the Customer Experience Specialist include, but are not limited to, the following:
Logistics Coordination
- Coordinate the logistics of product delivery and ensure timely shipments to customers.
- Collaborate with warehouse and shipping departments to schedule deliveries and manage inventory levels effectively.
- Track shipments and address any issues or delays promptly to maintain customer satisfaction.
Order Entry and Processing
- Process sales orders accurately and efficiently into the company's system.
- Verify order details, pricing, and shipping information to ensure accuracy.
- Communicate order status and updates to customers as needed.
Accounts Receivable Management
- Monitor customer accounts to ensure timely payment of invoices.
- Follow up on outstanding invoices and work with customers to resolve payment discrepancies or issues.
- Maintain accurate records of transactions and communicate with the finance department regarding account status.
Customer Service
- Serve as a primary point of contact for customers regarding order inquiries, product information, and general assistance.
- Build and maintain strong relationships with customers to understand their needs and provide exceptional service.
- Address customer concerns or complaints promptly and escalate issues as necessary to ensure resolution.
Sales Support
- Assist the sales team in generating leads, prospecting, and identifying potential sales opportunities.
- Provide sales representatives with administrative support, including preparing sales reports, presentations, and proposals as needed.
- Collaborate with marketing and other departments to support sales initiatives and campaigns.
Requirements:
- Previous experience in inside sales, customer service, or related field preferred.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Strong attention to detail and accuracy in data entry and order processing.
- Proficiency in Microsoft Office Suite and experience with CRM software preferred.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of logistics and supply chain processes is a plus.
- Bachelor’s degree in business administration, Marketing, or a related field (preferred).
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15,000 - $65,000